Counter Staff/Teller and Customer Service
Sharaf Exchange
Total years of experience :5 years, 8 Months
Organising and hosting presentations and customer visits and assisting with promotional activities.
Helping to organise market research and to market the product.
Writing reports, company brochures and similar documents.
Executed customer transactions regarding cash, money orders and money exchange.
Proficient in exchanging different currencies, processed exchange and foreign currency.
Maintained balancing record with 100% rate accuracy and exceeded monthly sales goal.
Proficient in using computers and other office equipment.
Recorded amounts received and prepared reports of transactions daily.
Maintained friendly and professional customer interactions.
Performed all duties as assigned by supervisor
(Sending mails, Answering calls, Bank transactions etc.)
Processing Western Union and other Exchange house Software.
Organized and removed online banking files no longer in use.
Executed customer transactions, including deposits, withdrawals, money orders and checks.
Pulled daily branch reports and Account Opening of services and products.
Maintained balancing record with 100% rate of accuracy.
Executed wire transfers, stop payments and account transfers.
Processed exchange and foreign currency.
Answered telephone inquiries on banking products including checking, savings, loans and
lines of credit. Also selling the products and services
Continued education on current banking products and services through telexing and
customer services.
Maintained friendly and professional customer interactions
Verifying invoice, Processes payments, Payment vouchers and Employee reimbursements.
Accounts reconciliation/Vendor and Maintain files and contracts.
Maintain an orderly accounting filing system and Coordinate and provide required info.
Ensure proper accounting system and procedure and Releasing of cheque payment.
Ordered and distributed office supplies while adhering to a fixed office budget.
Answered and managed incoming and outgoing calls while recording accurate messages.
Opened and properly distributed incoming mail.
Kept organized documentation of prescription refill information for office.
Developed strategic plans and initiatives and provide clerical and administrative support.
Aggregated and prepared documentation and reports for office meetings, distribution,
and filing.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies.
Answer all the queries and find solutions.
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