Recruitment Consultant
EMIRATES NBD (TANFEETH)
Total years of experience :15 years, 5 Months
Industry:Banking, Customer Servicing
•End to end recruitment of Senior Management and Mid Management level roles for Support functions under strict TAT.
•Mass hiring of Associates for all Transaction based processes and recruitment of. This involves sourcing, screening, interviewing and closing offers on a month on month basis.
•Work closely with Business Heads, stake holders and HR Business Partners in identifying monthly indents as part of ramp up / backfill roles and recruit best talent within the prescribed TAT.
•Use direct sourcing methods - job portals, newspaper ads, referral drives, etc. for efficient and cost effective recruitment of Associate level roles.
•Identify right placement agencies in hiring niche roles and work closely with them in bringing onboard the best talent.
•Conduct monthly panel based interviews for all Associate level roles, which also includes conducting competency based assessment tests.
•Complete all pre offer formalities like Management Clearance processes, etc. for selected candidates.
•Work closely with respective Hiring Managers and the Rewards team in preparing salary proposals, negotiation of salaries with candidates and drafting of offer letters.
•Work closely with the HRS and Immigration teams in completing the visa and onboarding formalities of all in country and outstation candidates.
•Responsible for providing weekly and monthly MIS reports on hiring for various decks - GM HR, Head HR, COO, CEO, etc.
•Responsible for conducting bi weekly meeting with respective Business Heads in updating recruitment status and plan on hiring strategies.
Effectively recruit and interview UAE nationals (Emiratisation), GCC nationals, and expatriates from the Oil and Gas, Construction, Real Estate, Health Care, Information Technology, FMCG, Government and semi government sectors to meet the requirements of the client.
•Active Search: Resume search of active candidates from job boards such as Bayt, NaukriGulf, MonsterGulf etc.
•Passive Search: Search for candidates on various sites such as LinkedIn, Indeed, Spoke, Jigsaw and social networking.
•Head Hunting: Research the industry and the competitors and hunt the right candidates.
•Involved in full life cycle of recruitment from vacancy identification, sourcing, screening, testing, interviewing, offering, negotiation and on-boarding.
•Interacting with the clients to understand the job requirement and to obtain a detailed feedback on the profiles submitted.
•Managing a recruiting pipeline including determining resource status and needs, coordinating recruiting events and sourcing activities, managing assessing and managing referral and post-offer processes.
•Headhunting from the competitor companies, generating Referrals.
•Client management and regular enquiries for new business prospects.
Business Development:
•Responsible for Business Development & Delivery in GCC. Expanding market reaches in diversified sectors, develop & implement best practices.
•Responding RFP, drafting contract, manage operations with General Manager.
•Strong understanding of UAE Labor law, legal aspects, documentation, visa processing & travel management.
•Brand visibility by events, strategic research & brainstorming to dig out hidden opportunities in MENA.
•Successfully developed clients’ base, generating revenue towards operational growth.
•Responsible for business growth by signing new clients & business contracts.
•Identify and develop new clients through networking, cold calls, social events, industry happenings, market watch & existing contacts.
HR:
•HR representative of clients handling the day to day HR activities.
•Responsible for the on-boarding process.
•Preparing offer letters and employment contracts
•Managing the HRIS Systems and the CRM Database
•Administering the Employee Leave Management
•Issuing HR Letters as per the employee request
•Preparing HR letters as per the Management requirement related to compensation and benefits, promotions & transfers, disciplinary issues etc.
•Managing medical insurance for new and existing employees and familiar with UAE’s leading insurance providers and their plans.
•Assisting in the payroll process by providing all the required HR data.
•Actively involved in HR Policy Development and Implementation for a client
Client:Syngenta
Role: HR - Recruitment Lead
Department: Global Development Center (GDC)
• HR processes like Employee Induction, Onboarding, Payroll, Leave and attendance management, exit and separation process
• Performance Management / Appraisal
• Review existing HR processes and identify/suggest ways of improvement
• Work along with training team to develop training plan and strategy based on training need assessment
• Conducting Employee engagement programs such as Women’s day, Offsites etc. Working with cross-functional teams and business to get the requirements
• Resolve employee concerns and manage escalations
• Manage Employee Relations
• Coach business managers on HR related issues
• Manage Annual Compensation revision & Mid - term promotion / Revision exercise
• Running 4 weeks of On-Boarding program for the Campus Hires (GET’s)
• Working on Training needs for the entire IT Organization
• Vendor relationship and engagement for training optimization
Responsibilities towards the Hiring Managers/Business Heads/HRBP (across Globe):
• Act as a single point of contact to gather the information and expectations from the Hiring Managers/Business Heads/HRBPs.
• Responsible for managing the Hiring Manager experience.
• Facilitate and attend recruitment Strategy Meetings with the Hiring managers.
• Complete the Recruitment Strategy Form and upload it on Taleo.
• Understand the business and job duties of the new hires.
• Review the candidates submitted by the recruiters and submit candidates to the Hiring managers.
• Attend and coordinate weekly Requisition review calls and meetings with the Hiring managers and Human Resources Business partners (HRBP).
• Provide ongoing status updates and to Hiring Managers.
• Making sure that Syngenta Talent Acquisition team is clear and consistent about the requirement updates.
Responsibilities towards the Recruiters and Program Coordinators:
• Update the requisition information to the team of recruiters (Pune and Bangalore) with a clear and accurate Recruitment strategy form.
• Discuss and review requisition requirements and updates with the recruiters via the requisition review call on a daily basis.
• Monitor the candidate flow and ensure that the requisitions are covered. Define if it is a Hard to fill requisition and make strategies with the recruiters to get them covered in a timely fashion.
• Updating the recruiters with the sourcing strategies and engage them with the sourcing science.
• Provide candidate and interview feedback and requisition status to the recruiters.
• Review and Interview the candidates sent by the recruiters to match the skills and then send them to the Hiring Managers.
• Provide consultation of the candidate offers.
CLIENTS: Nike, CAPCO, Merck, Wolters Klower, KPMG, Guardian Life insurance, PWC, NetApp, Honeywell, Genentech, Novartis, Seimens, Etisalat, Du, BRF etc.
US Sourcing:
• Source using basic and advanced passive sourcing techniques including x-raying, flipping, peel back, blogs, discussion groups, forums, and alumni associations.
• Active Search: Resume search of active candidates from job boards such as Monster, Dice etc.
• Passive Search: Search for candidates on various sites such as LinkedIn, Spoke, and Jigsaw.
• Hands-on experience with Applicant Tracking Systems (ATS), Bullhorn, Zip Recruiter and ZohoRecruit.
• Using advanced AIRS techniques also identify candidates through search engines.
• Thorough knowledge of recruiting process from sourcing to recruiting for different employment types including W2, Corp-to-Corp, 1099 for U.S. Citizens, GC, H1-B, TN-1, and EAD holders.
Indian/MENA Sourcing/Recruitment:
• Sourcing CVs through Social Network, Referrals, Data Base and Portals
• Screening & short listing the CVs according to Job specifications and project requirement
• Scheduling the interviews for selected candidates with technical panel
• Posting new requirements on Linkedin, Bullhorn Reach, and Talent Now connect
• Candidate searches using social networking, referrals, internal databases and job boards etc.
• Handling multiple requirements/Job Roles at a time and making submittals in stipulated time frame.
CLIENTS:
Vendor Management System (VMS): Johnson & Johnson (Kelly Services/Field Glass), Panasonic (Randstad/ Field Glass), Chubb Insurance (Kelly Services/Peoplefluent), PHH Mortgage, Metlife, BASF (NextSource), Air Products (Kelly Services/Field Glass), Haworth (Peoplefluent), Spectrum (Kelly Services/Field Glass)
Managed:
Olympus, Platts (McGraw Hills), A&E Television Networks, University of Pennsylvania (UPenn), EMC, Novartis, Cipla, Pfizer, Etisalat, Du, Seimens etc.
• Sourcing candidates using Internet based sourcing techniques for USA/GCC regions.
• Contact candidates through phone calls and emails to determine interest and availability.
• Conduct in depth phone interviews to qualify candidates, negotiate rates and schedule interviews.
• Interact with US and GCC based clients to develop recruiting strategies.
• Recruiting for various Technical, IT and non IT positions all over the United States and hiring top talent for fortune 500 clients for both contract and full-time jobs
Additional Responsibilities (leadership):
• Mentor and train new hires with the recruitment procedures, sourcing techniques (active/passive), rate/salary negotiations etc.
• Keep a track of team’s performance and ensuring that the team meets the stats on a daily basis.
• Update team’s performance to the client (Access Log Report, submittal report, Placement Report etc.)
• Communicating with the client on a daily basis and updating the team with the updates.
• Performing quality check on the team’s submittals before sending the resume to the end clients.
• Responsible for the overall recruitment procedure on the VMS accounts (analyzing and distributing open requirements, attending spot light calls, communicating with the VM managers, making submittals, scheduling interviews etc.)
The job included solving mortgage related enquiries of our borrowers(Interest rate calculation, Mortgage payment calculations, invoice related enquiries, term of the contract, LTV details, escrow explanation, tax and insurance details, optional insurance information etc.).
•Apart from that the profile included collection of delinquent payments for the accounts delinquent for 1 month or greater, identifying problems faced by the borrowers in making the mortgage payments like: loss of income, pay cut, death in the family, unemployment, extra expenses and based on that provided them with the suitable workout/liquidation options.
•Identified, maintained, tracked and logged requested documentation for loan modification review. Communicated with borrowers and/or agencies of loan modification.
•Served as the single point of contact to borrowers and/or agencies whose loans were delinquent or at high risk for delinquency.
•Recommended solutions to maintain home ownership, including HAMP, proprietary modifications, repayment plans.
•If modification options were not possible, discussed liquidation options including short sales, deed in lieu, etc.
This was a Technical Support profile where we used to take calls to solve the technical needs to our clients while using latest contract phones provided by 3.
•Troubleshooting of phone faults like: Network coverage issues, incoming/outgoing voice issues, messaging services, browser issues, Internet connectivity etc.
•Also identifying if the 3 phone is faulty and arranged to get it fixed through proper channels.
•Identifying of coverage issues in a region and sending fault reports to the senior technical team to get the issues fixed through tickets.