Online Teacher
Education First
مجموع سنوات الخبرة :36 years, 8 أشهر
• Teaching non-native English speakers the Language, including grammar, pronunciation, spelling, and writing
• Teaching soft skill classes, and Business English to non-native English speakers
• Teaching non-native English speakers the Language, including grammar, pronunciation, spelling, and writing
• Teaching soft skill classes, and Business English to non-native English speakers
• Director of Education duties: Marketing, curriculum to advance students learning, etc.
• Teaching non-native English speakers the Language, including grammar, pronunciation, spelling, and writing
• Teaching soft skill classes, and Business English to non-native English speakers
• Director of Education duties: Marketing, curriculum to advance students learning, etc.
• Teaching non-native English speakers the Language, including grammar, pronunciation, spelling, and writing
• Teaching soft skill classes, and Business English to non-native English speakers
Teaching English to non-native English speakers
Teaching students of multi-culture the correct communications for business and use of the English language.
Correct Grammar, verbs, and nouns for business communications.
Called accounts for Managed Home Mortgage customers to deal with delinquent accounts, in attempting to get customer payments up to date.
Handled incoming phone calls of customers with Auto Loan accounts, attempted to get delinquent accounts current, and avoid repossession of vehicles.
Used various tools to perform skip tracing in order to find up to date information on delinquent customers, in order to call and bring account current.
Process paperwork that was needed for loan modifications, short sales, or extensions in mortgage department.
Handled a call queue of customers who were anywhere from 30 days or more delinquent on auto loans, calling to try and resolve account to keep current.
Discussed with customers risk management if they did not bring account up to date.
Credit control
Contacted customers to collect on dishonored checks
Used various tools to perform skip tracing
Wrote documentation that was needed in order to process payments or judgments against customers who failed to pay.
Member of a program that was to spearhead the way that high risk portfolios were assessed, providing feedback that helped to implement new strategies for company.
Informed customers of risk management of not paying dishonored checks.
This includes helping with credit control
Asset Acceptance
Became the first collector in company history to collect more than 1 million dollars in revenue.
Top collector in company for 5 years in a row.
Supervisor of collection team with 10 people.
Designed and implemented new collection techniques.
Provided in house training for new collectors.
One on One mentoring of new collectors.
Worked with company for client relations management.
Handled several project management jobs.
Increased productivity as well as efficiency of my team, succeeding in being top team in company for total of eight months in a row.
Dealing with credit control of various portfolios
Performed first party collection to get payments of company credit cards/
Provided customer service to help customer retention.
Provided debt counseling for customers
Risk management information provided to clients if accounts were not brought current.
Provided overnight as well as daytime safety and security to various types of facilities.
Provided customer service and communication with staff if incident reports needed to be filed.
Developed and executed marketing campaign that helped to expand regional sales by 67%, set new company sales record.
Responsible for workers on telemarketing floor.
Handled customer complaints.
Did reconciliations of customer accounts.
Organized and utilized records that were stored on a daily basis.
Interviewed possible new hires.
Provided training for new employees.
Instructed new employees on proper techniques and ways to handle customers.
Ran as well as sent the daily reports for human resources, sending them to corporate office.
Confirmed the validity of leads.
Made cold calls to possible new customers to set up appointments for field sales people.
A.A.S Media & Technology: Siena Heights, Southfield, MI Certificate of Completion Business & Marketing, Private Ventures Certificate of Completion: Specs Howard Broadcasting Audio major, with a minor in video **** This document is expressly not in the public domain and remains the sole property of the copyright owner. Distribution or modification of this document without the knowledge, review, and express permission of the copyright owner is strictly prohibited.
Finished in top 5% of my broadcast arts class.
Learned the ins and outs of retail management, and how marketing helps businesses.
Sensei Thompson &Sensei Skinner-Aikido, Jiu Jitsu, Judo, Karate, Kendo, Kung Fu, Ninjitsu, Taekwondo, Tai Chi Chuan Fencing I, II, Fencing Club