John Britto K

 To discharge the role of Business Money Laundering Control Officer (BMLCO) by proactively assisting management in identifying and containing money laundering risk
 Reporting suspicious transactions to the Money Laundering Control Office & provide sufficient support on investigations
 Monitoring procedures and controls
 Fostering a compliance culture and optimizing relations with the anti-money laundering Authorities
 Timely closure of the relevant Diary Watch Controls
 To support the implementation and effective adherence to Sanctions Controls and requirements established by the HSBC Group, HSBC MENA Region and specific country requirements. This includes:
 Timely review, investigation and responses to payments queries, not to exceed the specific turnaround advised by Compliance or as documented in the relevant procedures.
 Timely review, investigation and responses to customer name matches, not to exceed the specific turnaround advised by Compliance or as documented in relevant procedures.
 Ensure adherence to the established process for High Risk customer process
 Using training materials provided in the BMLCO seminars by Compliance to maintain awareness among branch / department staff on sanctions matters through the quarterly training business unit training.
 To promptly escalate to Compliance any customer or transactional activity reported by the Business Unit related to sanctions risk.

Duties Involved

Proactively grow the Premier portfolio through regular customer contact, completion of effective Premier Individual
Reviews and referrals for Financial Planning

Conduct Financial Planning Reviews utilizing Wealth Management Tools & Premier Individual Review to identify customer needs and deliver a customized solution to meet those needs

Ensure compliance with statutory and audit requirements and sales quality assurance standards
Sharing of ideas and best practices across Premier management team and our Wealth Management partners which includes Zurich International Life, Friends Provident, Metlife Alico & Salama

June 2008 - Nov 2011 Promoted to perform role of Premier Relationship Manager with HSBC Bank Middle East Ltd
Duties Involved

Responsible for the management of a portfolio size of more than 260 High Net Worth clientele of the bank with a total book size of more than AED 300 Million.

Arrange regular meetings to understand customer needs and suggest banking solutions that meet them
Provide exemplary level of customer service to lead the design and delivery of unique value creating solutions for clients

Increase the range of banking products including Investment & Insurance products with existing Premier customers of the bank as well as acquire new customers to enrich the bank's High Net Worth clientele

May 2005 - May 2008 Worked with HSBC Bank Middle East Ltd As Sales Officer in the Direct Sales Team (Multiproducts)
Duties Involved
Achieve 100% of given targets in 6 products through ethical business generation which is strictly in adherence to HSBC Group standards & policies

To manage the personal banking needs of employees of 25-30 listed companies included in my portfolio by establishing relationships with key contacts.

To submit error free customer documents to deliver beyond customer's expectations
Efficiently manage daily sales activity to maximize results & overachieve assigned targets
Additional roles performed Successfully handled a team of 10 sales advisors in absence of the Sales Manager.

Achievements Consistent achievement in excess of 100% of Annual Operating Plan (AOP) targets in all products.
Received several awards for Excellency in Customer Service & Customer experience.
Successfully contributing towards the growth of the relationship on personal banking front between HSBC Bank & top corporates like Shell Markets, PriceWaterHouseCoopers, Ernst & Young, Deutsche Bank, Zurich International Life, AIG, Credit Suisse & Bloomberg

Always performed my duties ethically & in adherence with HSBC bank standards which is reflected by no customer complaints

Always appreciated for complete product knowledge & completion of responsibilities assigned.