John Carlo Jacusalem

• Provided high-level administrative support to two Founding Partners, managing complex
calendars, meetings, and daily priorities.
• Coordinated domestic and international travel, including flights, accommodation, visas, ground
transportation, and detailed itineraries.
• Managed executive correspondence, emails, and confidential documents with a high level of
discretion.
• Organized board meetings, executive meetings, and company events, including agendas, meeting
materials, and minutes.
• Prioritized competing requests and resolved scheduling conflicts to maximize executive
productivity.
• Acted as the primary point of contact between executives, clients, investors, and internal
stakeholders.
• Oversaw daily office operations, ensuring efficient administrative processes and a well-organized
workplace.
• Managed office procurement, vendor relationships, supplies, and facility requirements.
• Prepared reports, presentations, contracts, and business correspondence.

• Personal Errands
• Errands Coordination
• Executive and Support
• Purchasing and Procurement
• Procurement and Vendor Coordination
• Purchasing and Expense Management
• Procurement and Inventory Management

• Assisted producers and production teams with daily operations to ensure smooth production
workflows.
• Coordinated production schedules, call sheets, and crew logistics.
• Supported on-set operations by preparing equipment, props, and production materials.
• Communicated with cast, crew, vendors, and external stakeholders to facilitate production
activities.
• Managed production documentation, reports, and administrative records.
• Organized travel, accommodation, and transportation for production staff and talent.
• Tracked production inventory and coordinated equipment rentals and returns.
• Assisted with budget tracking, expense reports, and purchase orders.
• Monitored production timelines to ensure deadlines and deliverables were met.
• Provided general administrative support, including scheduling meetings, taking meeting
minutes, and maintaining production files.

• Assisted UnitedHealthcare members with inquiries regarding health insurance benefits,
eligibility, claims, and coverage.
• Handled high-volume inbound customer service calls while maintaining quality and
compliance standards.
• Verified member information and accurately documented interactions in CRM systems.
• Resolved customer concerns efficiently and escalated complex issues when appropriate.
• Educated members on healthcare plans, provider networks, and available services.
• Maintained confidentiality of protected health information (PHI) in accordance with HIPAA
requirements.
• Consistently met customer satisfaction, quality assurance, and productivity targets.