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John Daniel Caluya, Workplace Service Engineer

John Daniel Caluya

Workplace Service Engineer

Meeza

Location
Qatar
Education
Bachelor's degree, Computer Engineering
Experience
14 years, 3 Months

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Work Experience

Total years of experience :14 years, 3 Months

Workplace Service Engineer at Meeza
  • Qatar - Doha
  • My current job since November 2014

 Provides technical assistance on computer desktop, laptop & other computer peripherals including installation, configuration, upgrading, diagnosing, troubleshooting & maintenance.
 Troubleshoot system faults in a domain environment.
 Support Dell, HP, Lenovo laptops & Desktop.
 Perform a variety of administrative support function such as joining and re-joining the laptop to domain, providing local admin to the end user.
 Creating ghost image for each model of laptop/desktop and always keep the ghost image up to date.

It Technical Support at Advanced Business Computing
  • Qatar - Doha
  • May 2013 to November 2014

 Support DELL Laptops, Desktops, Server and peripherals.
 Support MAC Laptops and iPad.
 DELL Server RAID Configuration & Memory Optimization.
 DELL Server OS installation.
 Installing & configuring computers/laptops hardware operating system and application (DELL & MAC).
 Troubleshooting system, diagnosing and solving hardware/software faults (DELL & MAC).
 Hardware Assembly and Disassembly (DELL & MAC).
 Order / Request replacement parts for warranty DELL Machines.
 Creating ticket through ABC Dashboard for all type of Maintenance (Dell, Apple, Cisco, Aruba, EMC, Solaris, CCTV, Microsoft, Juniper).

Service Desk Associate / IT Support Engineer at SM Retail, Inc.
  • Philippines
  • November 2008 to January 2012

 Provides technical assistance on computer desktop, laptop & other computer peripherals including installation, configuration, upgrading, diagnosing, troubleshooting & maintenance.
 May perform a variety of administrative support functions such as backup and restoration of data.
 Active Directory Administrator using AD Manager Application of the following:
• Creation of Active Directory ID
• Resetting of Password
• Disable and Enable AD ID
• Unlock AD ID
 Software installation and configuration of the following:
• Windows Operating System (XP, Windows 7)
• Microsoft Office and Lotus SmartSuite Applications
• Lotus Notes E-mail System and Instant Messaging Services
• Internet connection including LAN settings and Network Access Controller (NAC)
• Various authorized software requested by the users (e.g. Open Office, Oracle set-up, Java Initiator, Adobe Acrobat Reader, Photoshop, Sophos Antivirus and PDF Converter).
 We use remote assistance such as (Net Meeting, Remote Desktop Connection, VNC Viewer, Team Viewer, Ultra VNC).
 Utilization of Basilica Chief Information Officer Advisor (CIO) software for monitoring and recording of incident reports after having been resolved.

Education

Bachelor's degree, Computer Engineering
  • at Adamson University
  • March 2008

Specialties & Skills

Service Desk
+Endorse 1
IT Technical Support
+Endorse 1
Desktop Hardware
+Endorse 1
Dell Desktops
+Endorse 1
ITIL
+Endorse 1
Specialist in Desktop, Laptop & Other Peripherals Troubleshooting
+Endorse 1

Languages

English
Expert

Training and Certifications

DCSE Foundation 2013 Portables (Cert ID 3116) (Certificate)
Date Attended:
October 2013
Foundation 2010 Desktops Certification (DCSE Cert ID 3016) (Certificate)
Date Attended:
May 2013
ITIL Foundation Certificate in IT Service Management (Certificate)
Date Attended:
June 2015
DCSE Microsoft Windwos 8 (Cert ID 3086) (Certificate)
Date Attended:
February 2014
DCSE Foundation 2013 Ruggedized (Cert ID 3117) (Certificate)
Date Attended:
October 2013
DCSE Foundation 2013 Alienware (Cert ID 3115) (Certificate)
Date Attended:
October 2013
DCSE Service Call Essentials - EMEA Client & Enterprise (Cert ID 3048) (Certificate)
Date Attended:
February 2014
DCSE Foundation 2013 Desktops (Cert ID 3114) (Certificate)
Date Attended:
October 2013
Foundation 2010 Portables Certification (ID 2003) (Certificate)
Date Attended:
May 2013
PC Network And Windows 2003 Server Administration – Active Directory (Training)
Training Institute:
Computer Networking Career & Training Center
Date Attended:
February 2012
Duration:
30 hours
CISCO – Routers And Routing Technologies (Training)
Training Institute:
Computer Networking Career & Training Center
Date Attended:
February 2012
Duration:
30 hours
CISCO – Switching And WAN Technologies (Training)
Training Institute:
Computer Networking Career & Training Center
Date Attended:
February 2012
Duration:
30 hours