Technical Writer / Software Tester
WFC HOLDING
Total years of experience :17 years, 9 Months
Worked on Document Delivery Life Cycle(DDLC) and Software Development Life Cycle including Waterfall, Hybrid, and Agile
Gather and analyze business requirements
Create comprehensive business and technical requirements documents, including functional and non-functional specifications for Web Applications, Client Portal, and Mobile applications (iOS & Android).
Produce high-quality documentation that meets Company, Abu Dhabi Airports Company (ADAC), and Royal Jet standards.
Create Cross-Functional & Module Layout Diagrams, Process Flowcharts, User Guides, Technical Manual Documents, PowerPoint presentations, Help files, SRS, BRS, work breakdown structures, and workflow using MS Office Word, Excel, Visio, and Share Point
Day to Day tasks like participating in Minutes of Meetings, and Weekly Task Reviews
Developed detailed, accurate technical content for internal and external communications
Developed templates for technical documents and Policy documents.
Proofread and edit documents to correct errors and discrepancies.
Worked collaboratively with key stakeholders to support successful project completions.
Developed Daily and weekly progress reports
Test Web Application, Client Portal and Mobile application(iOS & Android)
Conduct Manual, Functional and Non-functional, Integration, Regression, Load, Stress, Performance and User Acceptance testing and ability to facilitate Workshops
Create Test cases and Report Bugs
Requirement gathering and converting Business requirements to Functional Specification document
Designed and developed Functional Specification Documents, Help Guides, Prototypes, Cross-Functional Diagram, Mockups, and Wireframes
Create Prototypes, Cross-Functional Diagrams, Mockups, Wireframes, PowerPoint presentations, Help files, SRS, work breakdown structures, and workflows
Facilitate Process and Story Mapping Sessions
Define User Stories from Requirements, create Test cases, and report Bugs in JIRA
Conduct Manual, Functional and Non-functional
Regression, Load, Stress, and User Acceptance testing and ability to facilitate Workshops
Day to Day tasks like participating in Sprint Planning
Daily Stand up, Minutes of Meetings, Retrospective, and Reviews
Provide Online Support and Implementation Support
Participating in webinars and product demos
Work with the ERP application software, analyze and do work estimation
Organize and develop online help content for the document using Adobe RoboHelp 9
Designing and developing User manuals, FSD, SRS, User Guides and Help document
Capture and edit images using image editing tools such as Snagit 11, Screen Hunter, and Adobe Photoshop
Designed and developed User Manuals, User Guides, and Training Manuals using MS Word for the Insurance application
Worked on Case studies, PPTs, PFD, CRP, Footprints and Brochures
Gather information from subject-matter experts and develop, organize, and write internal documents
Worked on a functional manual for a software application using Adobe FrameMaker
Requirement gathering and creating User Manuals, User Guides, Instructional Documents, SOP, PowerPoint Presentations, Flyers, and Broachers
Capture and edit images using image editing tools such as Snagit 11 and Screen Hunter
Handling the Third party client - ‘General Motors' requirements related to the Hardware viz. laptop, desktop, monitor, software
Generating the client's requirements, processing and placing them to the supplier, and solving the software and hardware-related problems
Indexing documents in an appropriate queue based on the requests received by the US employees.
Maintaining and planning Active Operations Management on a daily basis to calculate team productivity