Operations Manager - Safety, Security and Business Resilience
Cisco Systems International B.V
مجموع سنوات الخبرة :25 years, 3 أشهر
Cisco Systems International B.V. Dubai, United Arab Emirates
Operations Manager - Safety, Security and Business Resilience. Mar 2008 to date.
Manage daily operations, being responsible for protecting employees, property, revenue and assets of 16 offices in 10
countries in the Middle East, Pakistan and Levant region.
Manage security solutions for office projects, in support of workplace Resources team in diverse risk level countries, from concept to handover.
Established and facilitated, theatre and local Incident Management Teams within the region, including scenario drills and review of team member's roles and responsibilities.
Crisis and incident management experience, Incident commander including Pakistan bombings, Middle East uprisings.
Developed and managed relationships with key internal partners, such as Workplace Resources, Legal, Sales,
Governance Risk & Controls, Information Security and Human Resources, to ensure complete understanding of client
operations, to ensure delivery of effective security support.
Managed the Threat Impact Assessment (TIA) programme within region.
Responsible for investigations related to loss or threat to safety and security.
Delivery of security awareness training to employees.
Championed the volunteer employee Emergency Response Program.
Managed regional budget and key performance indicators (KPIs) and metrics for vendors and suppliers.
DynCorp International FZ Kabul, Afghanistan
Personal Security Detail. Nov 2005 to Feb 2008
Managed daily operations of vehicular movements of Contingent Commander and Deputy Program Manager.
Manage daily PSD operations.
Supervise and manage 8-man PSD team when senior manager is absent.
Travel with client and direct security operations.
Senior team member tasked in movements of US Embassy VIP's and US Department of State guests.
Site Security Program Manager - Central training centre. April 2005 to October 2005
Directed implementation of comprehensive security systems for protection of training centre, international Police
Mentors, and local national staff.
Co-ordination and liaison with commanding staff of Afghanistan National Police Central Training Centre.
Executed daily operations of staff rotation, access control and advisory to Afghan Police Commanders.
Supervised and managed team of 42 Afghan National Police Security Guards, and 12 Nepalese Security Guards and achieved significant improvements in their productivity.
Responsible for preparing security manual and Emergency Response Plan for site.
Toshiba - Msomi Msomi Zululand Richards Bay South Africa
IT Analyst / Technician Jan 2004 to Dec 2004
Corporate IT Installations and support of Olivetti / Toshiba document solutions. Including
Scan-to-file; Printing; Desktop faxing.
Consulting with small to medium businesses on network / server design and solutions.
Small to Medium Enterprise, school computer lab installations and support.
Sourcing and buying of all IT related hardware and software.
Network administration. Microsoft Small Business Server 2000 and 2003 Premium, with clients. Windows Server 2000,
2003, Microsoft Exchange, IIS, DHCP, RIS and ISA 2000. Workstation rollout Windows XP / 2000 Installations and support.
Customer support on Hardware repairs, Microsoft applications. Virus removal and data recovery.
Large format indoor colour printing for design houses.
Xerox Zululand Richards Bay, South Africa
Analyst / IT Technician Jan 2001 to Dec 2003
Corporate IT Installation and support of Xerox document solutions.
Trouble shoot and resolve corporate office automation and LAN solutions. Novell and Microsoft Platforms.
Network administrator for XEROX Zululand, Small Business Server 2000, Exchange, ISA, IIS, Server 2000, DHCP.
Workstation rollout and support. Windows XP Pro, Windows 2000 and Win 9x
Computer sales, networks, repairs, support for small to medium enterprises.
Microsoft application support; MSWord; MS Excel; MS PowerPoint; MS Publisher.
J & B Marketing cc Richards Bay, South Africa
Owner 2000 to 2001
Import and National distribution of Shark Energy Drink from Europe.
Establish national network for product distribution.
Appointment and training of national agents.
Handle all negotiations, orders and forex with European supplier.
Import and clearance of product, dealing with customs and freight houses.
Nashua Zululand Richards Bay, South Africa
Connectivity Specialist / Analyst 1998 to 2000
Corporate installation and support of Ricoh office automation equipment.
Technical advisor to major account sales to corporate clients.
Network Administrator for Nashua Zululand, Novell 4/5, client side of AS400
Workstation, Network Support.
Network Faxing solutions.
Laser printer support and repair.
PC Sales, Hardware and network installation and support.
South African Police Service Empangeni, South Africa
Crime Scene Expert / Detective Sergeant 1987 to 1998
Professional Career Development Institute Norcross, USA Diploma - Professional Security Specialist 2006
Certificate - Security Measures for United Nations Peacekeepers. 2006 UNITAR POCI New York USA
Certificate - Global Terrorism 2006 UNITAR POCI New York USA
Certificate - Mine Action: Humanitarian Impact, Technical 2006 Aspects and Global Initiatives. UNITAR POCI New York USA
Certificate - Principles for the Conduct of Peace Support Operations 2006
1996 Scene Proficiency Course (Photography, Plan drawing, Forensic Fieldwork & Videography) Subjects Passed: Criminal Procedure & Law of Evidence (Relevant Sections) Approach to Crime Scenes & Crime Scene Procedure Presentation of Evidence Basic Photography Photography of Crime Scenes & Fingerprint Exhibits Basic Plan Drawing Basic Videography Forensic Science Laboratory, Forensic Fieldwork & Administration LCRC Administration 1996 Forensic Science Course for Investigators Forensic Biology, Forensic Chemistry, Forensic Ballistics, Forensic Entomology, Questioned Documents
Ixopo High School Ixopo, KwaZulu Natal South Africa Senior Certificate of Education 1986
Mutare Boys High School Mutare, Zimbabwe National Certificate of Education 1983 Other Training and Courses: UNITAR POCI New York USA