E-Commerce Business Manager / Founder
Swipe Up Gadget Online Shop
Total years of experience :5 years, 5 Months
-Writes compelling product descriptions, optimizes titles and tags for search engines, and ensures accurate product information is displayed on the platform
-Monitors stock levels, coordinates with suppliers to replenish inventory as needed, and implements inventory management systems to prevent stockouts or overstock situations
-Manages the order fulfillment process efficiently, including order confirmation, packaging, and shipping coordination to ensure timely delivery to customers
-Assists customers with inquiries, addresses complaints or issues promptly and professionally, and strives to provide excellent customer service to enhance the shopping experience
-Manages the return process, including issuing refunds or exchanges, updates inventory records accordingly, and ensuring a smooth and hassle-free return experience for customers
-Interacting with customers in person, over the phone, or via social media to address inquiries, provide information about products, and assist with purchases
-Keeping track of inventory levels, ordering new supplies when necessary, and updating inventory records in the system
-Inputting information into databases or spreadsheets, such as customer details, sales transactions, or inventory counts
-Maintaining organized filing systems for important documents, such as invoices, purchase orders, and customer records
-Supporting marketing efforts by preparing promotional materials, updating social media profiles, or assisting with the organization of events or sales
-Assisting with basic bookkeeping tasks, such as recording daily sales, processing payments, and reconciling cash registers
-Providing general administrative support, such as answering phones, managing office supplies, and ensuring the cleanliness and organization of the office space
-Accurately inputting and organizing data into our systems for efficient storage and retrieval
-Ensuring that all data is entered with precision and attention to detail, following established guidelines and procedures
-Verifying and cross-referencing cheque details to ensure accuracy and completeness
-Collaborating with relevant departments to address any discrepancies or issues promptly and effectively
-Providing administrative support to various teams and departments as required
-Handling general administrative duties such as answering phones, managing correspondence, and organizing documents
As a student athlete, I successfully balanced my academic pursuits with my athletic commitments, demonstrating adept time management skills. Through this experience, I cultivated a deep understanding of the importance of prioritization, discipline, and resilience in achieving both academic and athletic success.