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John MICHAEL MEDEL, Virtual Assistant – IT, Billing & Systems Support (Remote)

John MICHAEL MEDEL

Virtual Assistant – IT, Billing & Systems Support (Remote)·Advanced Recovery Equipment & Supplies,

United Arab Emirates

Bachelor's degree, Information Technology

Work experience

Total years of experience: 7 years, 1 months

Virtual Assistant – IT, Billing & Systems Support (Remote)

January 2024 - January 2026

Advanced Recovery Equipment & Supplies,

New York, United States Remote

January 2024 - January 2026

• Provided remote IT support to end users across multiple business systems and applications
• Managed ERP system operations including billing, invoice tracking, and deposit processing
• Resolved technical issues related to system errors, user access, and data discrepancies
• Performed daily monitoring of system performance and ensured operational stability
• Generated reports and maintained accurate documentation for system activities
• Coordinated with internal teams to ensure smooth workflow and data integrity

Company industry:
Medical & Healthcare Equipment

IT Support / Data Encoder

January 2022 - January 2024

Municipal Office of Manapla,

Manapla, Philippines

January 2022 - January 2024

• Delivered Tier 1 IT Helpdesk support for hardware, software, and system-related issues
• Installed, configured, and maintained desktop computers, printers, and office IT equipment
• Performed troubleshooting for system errors, network issues, and user access problems
• Managed user accounts, permissions, and secure handling of digital records
• Assisted staff with technical support, system navigation, and daily IT concerns
• Ensured minimal downtime through timely issue resolution and preventive maintenance

Company industry:
Administration Support Services

IT Specialist / Helpdesk Support

January 2019 - January 2022

E-Warrez IT Solutions,

Manila, Philippines

January 2019 - January 2022

• Provided on-site and remote IT support for multiple clients and office environments
• Diagnosed and resolved hardware, software, and network connectivity issues
• Installed and configured operating systems, printers, routers, and network devices
• Supported LAN/Wi-Fi setup, configuration, and troubleshooting
• Performed preventive maintenance, system updates, and hardware replacement support
• Ensured system reliability and improved overall IT performance for end users

Company industry:
IT Services

Education

STI West Negros University

March 2019

March 2019

Bachelor's degree, Information Technology

Philippines

Skills

ACCOUNT RECONCILIATION

Intermediate

ADMINISTRATIVE SUPPORT

Intermediate

BILLING

Intermediate

CONTRACT MANAGEMENT

Intermediate

DATA MANAGEMENT

Intermediate

FINANCE

Intermediate

FINANCIAL DATA

Intermediate

INFORMATION TECHNOLOGY

Intermediate

TECHNICAL SUPPORT

Intermediate

TROUBLESHOOTING PROBLEM SOLVING

Intermediate

CUSTOMER SERVICE

Intermediate

DATA MANAGEMENT

Intermediate

DESKTOP SUPPORT

Intermediate

ELECTRICAL SYSTEMS

Intermediate

INFORMATION TECHNOLOGY

Intermediate

LABEL PRINTING

Intermediate

MICROSOFT WINDOWS

Intermediate

NETWORK TROUBLESHOOTING

Intermediate

OPERATIONS

Intermediate

PERFORMANCE MANAGEMENT

Intermediate

COMPLIANCE MANAGEMENT

Intermediate

CUSTOMER SERVICE

Intermediate

CUSTOMER SERVICE DESK

Intermediate

ENTERPRISE RESOURCE PLANNING

Intermediate

HELP DESK SUPPORT

Intermediate

INCIDENT MANAGEMENT

Intermediate

INFORMATION TECHNOLOGY

Intermediate

MICROSOFT 365

Intermediate

MICROSOFT WINDOWS

Intermediate

SERVICE LEVEL AGREEMENT

Intermediate

Languages

English

Intermediate

Tagalog

Native Speaker