CRM/ Telephone Operator
Linkeo
Total years of experience :6 years, 10 Months
• Switch board operator for a global sales team with branches in USA, Canada, Australia, UAE and France
• Appointment setting for Web Design Company.
• Day to day direct point of report to the company's Managing Director.
• Front liner sales person to the prospective clients.
• Assist and guide the sales representative on-site in regards to finding locations and appointment follow ups and confirmation.
• Ensures customer satisfaction, assisting questions, needs and inquiries.
• Conducting sales information over telephone for prospective clients or buyers.
• Managing key account or leads data of prospective clients (e.g. Data mining, Data Entry and CRM Management)
• Operations Team Lead of Medical Insurance (Medicare, Kaizzer, Blue Card and Blue Shield Insurance) for American account.
• Email and Voice support for Pre-authorization requests and doctor appointments.
• Daily report directly to the Operations Manager
• Direct performance monitoring of the team operations (KPIs, navigates CRM)
• Constructing operation scheme to meet the end of the day goal or target.
• Handles Complaints graciously and effectively.
• Manage the interview and screening of applicants.
US Account Back Office support for Medical Equipment and Medical Alert Systems.
• Maintain and update records for all aspects of patient billing and management information records.
• Verify accuracy on all patient encounter forms submitted for processing or billing.
• Keep current on informational changes in billing procedures.
• Verify and/or enter Medical policy identification in CRM.
• Perform other related duties as required.
International Telesales Representative for Australian Solar System Selling Account
• Sales Representative for Solar Panels and Energy Australia Account • Selling and providing product knowledge to customers through features, values and benefits of each product.
• Have been a consistent agent in making outbound quality calls and sale forecasting.
• Handles complaints effectively.
• Lead the training program to the new hire employees
• Assisted work force for the account workflow, incentive scheme and in-house rules and regulations.
• Have been a consistent agent in making outbound quality calls.
• Exceeding or hitting goal, and do sale forecasting.