John Paul Bermisa

Managed daily front office communications as the first point of contact for clients, candidates, and visitors via phone, email, walk
ins, and digital platforms, ensuring prompt and professional customer service.
Welcomed and assisted visitors and clients, ensuring a smooth front desk experience while handling inquiries, directing concerns,
and maintaining a professional reception environment.
Scheduled and coordinated meetings, interviews, appointments, and executive calendars for management and clients, ensuring
efficient time management and organized workflows.
Coordinated in-person and virtual (Zoom) meetings and client visits, supporting presentations of manpower services and ensuring
smooth communication between stakeholders.
Maintained accurate filing systems, records, databases, and documentation to ensure organized office operations and
compliance.
Prepared reports, payroll summaries, liquidation reports, contracts, and administrative documents with accuracy and
confidentiality.
Coordinated visa, MOHRE, and embassy documentation requirements between UAE employers and the Philippine operations
team, ensuring timely processing and compliance.
Acted as liaison between Dubai office and Philippine headquarters to ensure smooth communication and operational coordination.
Assisted in office operations including handling incoming calls, visitor management, document handling, and administrative
support tasks.
Supported marketing and business development activities by assisting in social media content creation and digital campaigns to
attract applicants and clients.
Maintained internal trackers, workflow monitoring tools, and reporting systems to improve office efficiency and task organization.

Handled high-volume data entry and business process support for US and Australian insurance claims, ensuring accuracy,
completeness, and compliance with company procedures and service-level requirements.
Verified, validated, and updated records within automated systems while performing quality checks to maintain data integrity
and accuracy.
Communicated with internal teams to obtain missing information, resolve discrepancies, and ensure timely processing of
documentation.
Prepared and maintained records, tracking logs, and reports while meeting strict turnaround times and productivity targets.
Maintained confidentiality of sensitive client information and provided administrative support for various business operations
and process improvement initiatives.

Delivered exceptional front desk and customer service to casino members and guests through phone, email, and face-to-face
interactions, ensuring a professional, welcoming, and five-star guest experience.
Managed high-volume guest inquiries, walk-in members, and service requests while maintaining efficiency, accuracy, and
professionalism in a fast-paced front office environment.
Assisted members with account inquiries including membership status, benefits, rewards, promotions, and exclusive programs
while maintaining high service standards.
Processed new memberships, renewals, account updates, and cancellations while maintaining accurate records within the
membership and loyalty database system.
Handled cash transactions, billing, and payment processing using POS systems, ensuring accuracy, accountability, and
compliance with financial procedures.
Handled guest concerns, complaints, and service issues, ensuring prompt resolution and coordination with relevant departments
to enhance guest satisfaction.
Supported VIP members and loyalty program promotions through proactive communication, relationship building, and
personalized service delivery.
Maintained accurate records, logs, and reports related to daily front desk operations, transactions, and membership activities.
Assisted in training and onboarding newly hired team members, ensuring proper orientation on front desk operations, guest
service standards, and operational procedures.

Maintained employee records and HR documentation.
Assisted in recruitment scheduling and onboarding support.
Coordinated training schedules and employee documentation.
Supported HR reporting and administrative tasks.
Designed internal communication and marketing materials.

Encoded employee records, attendance data, and HR documentation into internal systems
Maintained and updated HR databases with accurate employee information
Assisted in data entry for onboarding and offboarding documentation
Organized and maintained digital filing systems for HR records
Supported administrative reporting and record management tasks

Created marketing materials, branding designs, and digital content.
Coordinated revisions and final outputs with clients.

Handled inbound customer inquiries and provided professional customer support while maintaining service quality standards
and customer satisfaction.