جون بول Sevilla, Reservation Supervisor

جون بول Sevilla

Reservation Supervisor

Sheraton Bahrain Hotel

البلد
البحرين - المنامة
التعليم
بكالوريوس, Business Management and Entrepreneurship
الخبرات
19 years, 2 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :19 years, 2 أشهر

Reservation Supervisor في Sheraton Bahrain Hotel
  • البحرين
  • أشغل هذه الوظيفة منذ يوليو 2012

Support the Revenue Manager through providing accurate information pertaining the market, forecasting and other revenue management strategies. Be able to update information on Revenue Plan and take on other Revenue Management activities in the absence of Revenue Manager.
Handle elevated customer queries and complaints relating to Rooms Reservations.
Responsible for the Reservations Team being fully compliant with the Starwood Core Reservation Standards.
Responsible on all Rooms Reservation daily activities.
Recruit, train and mentor Reservations Sales Agents

Supervisor في L’Hotel Bahrain
  • مايو 2010 إلى يوليو 2010

Handles reservation requests received in an accurate, complete and timely manner.
Has full knowledge of FIT reservations and able to handle Corporate Accounts and On-line Travel Agency reservations and assists Front Office when needed.
Contributes to maximum occupancy of the Hotel by assisting in maintaining accurate inventory control of rooms.
Prepares Revenue Report on a daily basis and reports directly the status to the General Manager.
Achieves maximum occupancy and average rate by utilizing yield management.

Supervisor في Group
  • فبراير 2009 إلى يناير 2010

Handles reservation requests received in an accurate, complete and timely manner.
Has full knowledge of FIT reservations and able to handle ERS and Wholesale reservations and assists in these areas when needed
Ensures 100% accuracy of Market Segmentation in groups
Prepares and presides weekly group communication meetings with Revenue/Sales/CCS
Delegates groups and tasks among the Group Reservations team

Reservations Agent في The Ritz Carlton Bahrain, Hotel & Sp
  • سبتمبر 2007 إلى فبراير 2009

Handles reservation requests received in an accurate, complete and timely manner.
Ensures that guest and blocks profiles are linked to the reservation.
Ensures 100% accuracy of Market Segmentation in groups
Ensures that all amendments and changes are updated in the system.
Notes and follows up on guest preferences and special requests.

Controller في The Ritz Carlton Bahrain, Hotel & Sp
  • سبتمبر 2005 إلى سبتمبر 2007

Involved in assigning preferred rooms of our clients.
Ensures that there no guests waiting for their rooms upon arrival.
Assists Front Desk for the check-in and check-out process.
Disseminates the follow-ups to the respective departments in a timely manner.

Room Attendant في The Ritz Carlton Bahrain, Hotel & Sp
  • سبتمبر 2003 إلى سبتمبر 2005

Involved in cleaning the rooms before the guest arrives, while guests are staying in the hotel, and after they check-out.
Assures that all furniture is well-maintained and pristinely cleaned.

Associate في Cinnabon, Canelle Foods Inc
  • الفلبين
  • أكتوبر 2002 إلى أبريل 2003

Involved in making Cinnamon products, from raw material, which is flour, to end product, Cinnamon Rolls.
Responsible for the revenue projections and monthly inventories.
Handles cashiering accurately, with no shortage and overage.
Assures to up-sell products to increase sales.

الخلفية التعليمية

بكالوريوس, Business Management and Entrepreneurship
  • في San Beda College
  • يناير 2002

in

Specialties & Skills

CONTROL
CUSTOMER RELATIONS
FORECASTING
LOTUS NOTES
MARKETING
MEETING FACILITATION
MENTORING
TÉCNICAS DE SUPERVISIÓN

اللغات

الانجليزية
متمرّس