Reservation Supervisor
Sheraton Bahrain Hotel
مجموع سنوات الخبرة :19 years, 2 أشهر
Support the Revenue Manager through providing accurate information pertaining the market, forecasting and other revenue management strategies. Be able to update information on Revenue Plan and take on other Revenue Management activities in the absence of Revenue Manager.
Handle elevated customer queries and complaints relating to Rooms Reservations.
Responsible for the Reservations Team being fully compliant with the Starwood Core Reservation Standards.
Responsible on all Rooms Reservation daily activities.
Recruit, train and mentor Reservations Sales Agents
Handles reservation requests received in an accurate, complete and timely manner.
Has full knowledge of FIT reservations and able to handle Corporate Accounts and On-line Travel Agency reservations and assists Front Office when needed.
Contributes to maximum occupancy of the Hotel by assisting in maintaining accurate inventory control of rooms.
Prepares Revenue Report on a daily basis and reports directly the status to the General Manager.
Achieves maximum occupancy and average rate by utilizing yield management.
Handles reservation requests received in an accurate, complete and timely manner.
Has full knowledge of FIT reservations and able to handle ERS and Wholesale reservations and assists in these areas when needed
Ensures 100% accuracy of Market Segmentation in groups
Prepares and presides weekly group communication meetings with Revenue/Sales/CCS
Delegates groups and tasks among the Group Reservations team
Handles reservation requests received in an accurate, complete and timely manner.
Ensures that guest and blocks profiles are linked to the reservation.
Ensures 100% accuracy of Market Segmentation in groups
Ensures that all amendments and changes are updated in the system.
Notes and follows up on guest preferences and special requests.
Involved in assigning preferred rooms of our clients.
Ensures that there no guests waiting for their rooms upon arrival.
Assists Front Desk for the check-in and check-out process.
Disseminates the follow-ups to the respective departments in a timely manner.
Involved in cleaning the rooms before the guest arrives, while guests are staying in the hotel, and after they check-out.
Assures that all furniture is well-maintained and pristinely cleaned.
Involved in making Cinnamon products, from raw material, which is flour, to end product, Cinnamon Rolls.
Responsible for the revenue projections and monthly inventories.
Handles cashiering accurately, with no shortage and overage.
Assures to up-sell products to increase sales.
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