Owner/Engineer
JD IT Solutions
Total years of experience :22 years, 6 Months
Responsible for:
• Establishing communications with potential clients and handling of all contracts.
• Establish marketing for the company within the online community and bill boards/newspapers.
• Manage all the financial transactions of the company.
• Maintain a drop-off and collection facility for all technical support requests.
• Established and invested in a data recovery centre by investing in data recovery equipment, tools, training and clean room. Successfully recovered data from logical and physically damaged drives for numerous clients.
• Establish a website design service (Full list in Additional Information of Interest)
• Design and build custom spec PC’s and laptops in accordance with budget and requirements set by the customer.
• Day to day operations and administration.
Arab Tower Hotel (Burj Al Arab) website since launch has attracted a significant new number of guests (22% since launch) within the hotel generated with the new online presence of the hotel. The hotel website includes an online reservation system to streamline the booking process and encourage visitors to utilise the discounts available online.
Jordan Business & Trade Index was established in July of 2008. With the ninth issue in process the Jordan Business & Trade Index has more than 3000 listings of business and traders throughout Jordan. The website expands their product by allowing an online version of the Jordan Index publication to be displayed. The fully automated system utilising Drupal 7 allows membership to be purchased via e-commerce, user roles purchased allow a user to add corporate advertising content to the website with publication approval given only by the administrator. Currently the website has over 3, 000, 000 visitors since initial launch and established a new source of revenue via online sales.
Emarket-me provides online marketing services for corporations, companies and private individuals.
The website offers a complete CMS allowing corporate users to register and create advertisements to bolster their company presence online for a fee. The entire system has been dove tailed to fit and exceed customer requirements, including a currency exchange rate facility, Facebook style chat. Client has been trained to a certain degree to be able to administer users and create website changes where required.
The HCAW website currently promotes awareness of animal welfare in Jordan, services offered by the centre and how individuals and corporations can help. Utilising the website, HCAW enjoys all these benefits with adoption forms, interactive sponsorship of animals, volunteering, online donations utilising CAF America. The website is constantly expanding and being updated to accompany animals requiring adoption, sponsorship and fostering.
The ICS website was my biggest challenge to date. We were tasked with designing, configuring and implementing a web portal for the school. The web portal contains a community forum for bringing the community together, image galleries of the children’s activities, newsletter subscriptions, parent resources in a download manager, children’s games and so much more. The main challenge was gathering the information and producing a website that not only met my standards but the standards of the heads of school, the PTA (Parent Teacher Association) and the SMC (Senior Management Committee). The results though are impressive, with enrolment and information requests several times on a daily basis and attaining 50, 000+ hits per month since the launch of the site.
Designed, constructed and implemented a corporate website within the deadlines set. Trained all staff on correct system usage and website updates using the CMS. Designed, configured, implemented a complete wireless/wired solution throughout the complex and installed new servers and workstations within the budget and the deadline specified.
Created website for the British Embassy social club, utilising the tools from a content management system (CMS) ‘Sub-Dreamer’. Using Sub-Dreamer we created custom plug-ins using PHP to allow usage of articles, news, sponsor manager, advertising manager, registration, log-in, admin panel, satellite imagery from Google and other features, to make the site as interactive as possible. The website is due to support over 300 frequent members and will prove to be a useful tool in communication with the British expatriate community in Amman, Jordan.
Responsible for:
• All aspects of the company IT infrastructure, operating an on/off-site, 24 hour helpdesk for both in and out of country inquiries.
• Producing the company requirement criteria for an operating ERP system, identifying and managing the selection.
• Developing Crystal report layouts for the individual department’s unique requirements and ensuring the ERP system was modified to meet these.
• Project management, liaising with senior company Managers to review and ‘dove tail’ system requirements, to ensure relevant report information for each aspect of each department was generated and effectively displayed.
• Producing and enforcing an IT usage policy to include the ERP system, incorporated into the Company Exposition.
• Designing and implementing server security using Group Policy, ISA, IPsec and certificates.
• Maintaining professional relationships with staff and customers.
• Designing and adapting solutions for the need to manage and interlink drawings on AutoCAD 2004 with production line ‘Job Booking’. This ensures that when Managers raise/create a job, they can automatically see all the parts, IPC (Illustrated Parts Catalogue) information and the drawings allocated to that job number. This was a highly effective production tool designed using MS Access.
• Training all company staff ensuring an uncomplicated switch-over (Go Live) period of the ERP system Iscala.
• Sales order management cycle.
Project was completed 6 months ahead of scheduled ‘go live’ and has continually proved an efficient and productive system.
Created Website for AAIB using Macromedia Dream Weaver MX and Fireworks MX. On project completion and implementation, business insurance enquiry’s increased by over 40%.
Responsible for:
• Administration and maintenance of all servers, Windows Server 2000 Advanced.
• Day to day maintenance of the IT infrastructure within the company operating an on/off-site 24 hour helpdesk facility.
• Designing, implementing and enforcing an IT usage policy.
• Server security using Group Policy, ISA and certificates.
• Liaising with both staff Managers, company owners (Royal Jordanian Airforce) and clients.
• Training of a military IT Manager replacement in line with company policy.
Note: After leaving the company in 2003 I was immediately re-employed as a consultant for the implementation of the ERP system VISaer. Responsibilities quickly reverted to those of above and included all aspects of the company ERP implementation.
Responsible for:
• All IT infrastructure aspects based on Windows Server 2000 Advanced.
• Maintenance of connections and routing between company owner in the UK (Marshall of Cambridge) particularly through VPN (Ravlinsoft) in order to utilise the Marshall group ERP system ‘Tandem’.
• Day to day maintenance of the IT infrastructure within the company operating an on-site and off-site 24 hour helpdesk facility.
• Designed, implemented and enforced an IT usage policy.
• Staff training.
• Designing and creation of a maintenance personnel and authorisations database.
• Ensuring successfully maintained communications with our parent company and established a good business relationship with the major shareholder, the RJAF (Royal Jordanian Air Force).
Created stock, inventory and cash flow control system. Identified their unique business requirements and dove tailing a database to there exacting needs. The database is still in use and is now operated at their new restaurant in Cyprus.
As a APCS (Advanced Production Control System) operator, my role was to ensure that all the goods were accurately placed at the correct time, minimising the requirement for back stock build up ensuring a smooth flow to and from the corrugator machines. Even though unfortunately the placement was only for a 2-week period, I still managed to assist in implementing a new network (LAN) and set-up the computer systems in one of the new office buildings, constructed from an extension. Successfully completed a report which is now being used to assist the IT Manager (Bob Donking) with his research into implementing a new system for the whole factory floor after my discovery of numerous errors and repetitive malfunctions particularly with the motion sensors on the corrugator. This was a very intuitive work placement which enabled me to gain an insight into the IT industry from an industrial perspective.
Microsoft Certified Systems Engineer 2003
Microsoft Certified Systems Administrator - Exchange 2003 Specialist
Microsoft Certified Systems Administrator 2003
Microsoft Certified Professional 2003
BTEC National Diploma in Computer Studies – Certificate attained.
Certificate in City & Guilds Web Page Design 2 attained
General National Vocational Qualification in Information Technology Intermediate – Merit level attained.
GCSE Level English Grade BC Information Technology Grade C