IT Manager / Administrator
Insurance Brokers
Total years of experience :17 years, 4 Months
▪ Manage information technology and computer systems
▪ Plan, organize, control and evaluate IT and electronic data operations
▪ Coordinate policies, procedures and changes with the management
▪ Ensure security of data, network access and backup systems
▪ Act in alignment with user needs and system functionality to contribute to organizational policy
▪ Identify problematic areas and implement strategic solutions in time
▪ Audit systems and assess their outcomes
▪ Preserve assets, information security and control structures
▪ Coordinate with vendors or suppliers to resolve level 3 issues and requests
▪ Manage the servers to ensure that all resources are available
▪ Manage the network system
▪ Administer Office 365 and G-suite accounts
▪ Administer in-house CRM system
▪ Administer all printers
▪ Administer all active directory changes
▪ Administer the firewall & VPN system
▪ Administer CCTV system
▪ Provides IT training to users
▪ Perform all desktop support engineer tasks
* Installing and configuring computer hardware operating systems and applications
* Monitoring and maintaining computer systems and networks
* Deal with users face to face or over the phone to resolve issues
* Troubleshoot system, network, hardware and software issues
* Troubleshoot printer issues
* Responding within agreed time limits to call-outs
* Create/log all jobs in the ticketing system (Connectwise)
* Working continuously on a task until completion (or referral to third parties, if appropriate)
* Managing open and pending cases
* Rapidly establishing a good working relationship with customers and other professionals
* Testing and evaluating new technology
* Responsible in the maintenance of all computer hardware, Peripherals, Network Infrastructure and other basic software relating to the organization’s operations
* Provide day to day support to customers using industry standard practices
* Resolve service requests, communicates recommendations and works with and/or informs the designated IT consultant/manager, where appropriate
* Responsible for Incident & Problem tracking
* To ensure that all technical computer system failures must be done immediately to avoid delays of the organization’s daily task
* Manage desktops of the assigned customer accounts
* Create, modify and delete users & computers in active directory
* Administer Office 365 for clients
* Administer Shared folders
Single point of contact for the company's it related issues
Create and manage tickets for POTS repair and MACD requests of a sensitive client.
Provides 1st level of support for technical issues of business DSL customers.