Account Manager
Hilti
Total years of experience :10 years, 1 Months
Develop and maintain good customer records and customer relations.
Compliance with Sales Management Process with a strong disciplined execution.
Compliance with the Time and Territory System based on the customer product platform model.
Identify all customers in the assigned sales area with identification of top projects
Responsible for achieving sales monthly target.
Responsible for adhering to all company policies and procedures as they apply to this position.
Responsible for 100% collection of territory A/R.
Responsible for developing relationships at all levels and being able to identify trends and customer behaviour and potential.
Timely reporting to the Sales Manager on daily call plan/report, weekly/monthly business plan, and key jobsite/project reports as well as any ad hoc reports assigned by management.
Adherence to the Company’s Quality philosophy of:• Meeting customer’s needs and expectations• Continual improvement of processes, assigned tasks and related responsibilities
Empowering and improving sale quota by identifying and executing new business opportunities with architects, contractors, developers and dealers.
Handling project customer accounts and claims and following up within the framework of the company.
Ensuring continuity of work, especially for retails customers by forming a team of four members
Providing mentoring support by conducting technical and sales training to ensure productive performance in line with the annual goals.
Ensuring sales development by managing corporate accounts and interpreting customers’ requirements.
Achieving timely planning and executing sales steps and strategy development.
Surveying the sanitary fixtures market to sound its need and update product knowledge.
Providing customers support by preparing proposals, BOQ and RFPs.
Attending advanced technical/sales training events and workshops in Lebanon and Germany
Sales Representative
Moukarzel Jewelry
Dec 2008 - Dec 2010
* Specialized in the sales of diamonds, rings, necklaces, bracelets and other metals and stones.
* Understood the "cut" and worth of certain types of diamonds.
* Handled showroom sales tasks especially customer service.
Sales Representative
Fatal - Kodak/Olympus
July 2008 - Dec 2008
* Sold electronic equipment, such as cameras, data storage cards and video handled devices
* Analyzed communication needs of customer and consulted with staff engineers regarding technical problems.
* Recommended equipment to meet customer requirements, considering salable features, such as flexibility, cost, capacity, and economy of operation.
* Negotiated terms of sale and services with customer.
Food catering and waiter Part time jobs 2005 - 2008 * In various restaurants and hotels in Beirut i.e. Piano Bar at Le Royal and Salmontini in Achrafieh.
AUL University 2010 - till present BA in Business Management
AUST University 2009-2010 BA in Business Management