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John Paul Soundararajan, Senior Customer Service Executive

John Paul Soundararajan

Senior Customer Service Executive·T2S Software Solutions

United Arab Emirates

Bachelor's degree, Business Administration

Work experience

Total years of experience: 10 years, 11 months

Senior Customer Service Executive

July 2018 - August 2019

T2S Software Solutions

Chennai, India

I found this job using Bayt.com

July 2018 - August 2019

● Managing large amounts of inbound and outbound calls in a timely manner
● Following call center “scripts” when handling different topics
● Identifying customers’ needs, clarify information, research every issue and providing solutions
● Build sustainable relationships and engage customers by taking the extra mile
● Frequently attend seminars to improve knowledge and performance level
● Meet personal/team qualitative and quantitative targets
Company industry:
IT Services
Job role:
Customer Service and Call Center

Sales Consultant

September 2014 - December 2017

Shoexpress, Landmark group

Al Ain, United Arab Emirates

September 2014 - December 2017

Worked as a front line sales consultant by assisting customers

• Excellent Customer service provided

• Maintaining and merchandising according to guidelines

• Regular checking of the stock requirements.

• Handling delivery stocks, update and confirm inventory and distribute the stocks to its respective departments.

• Maintaining the standards as per the employer's expectations.

• Working towards the target assigned by the employer and achieving it through every parameter as required.
Company industry:
Retail & Wholesale
Job role:
Sales

Office Admin executive

August 2011 - May 2014

Cold Star Fabricators / Premier Party Rental

Chennai, India

August 2011 - May 2014

● Serve as initial point of contact to customers, vendors and peers. Assisting customers and visitors regarding company services.
● Maintaining high level of customer service standards.
● Handling petty cash on a daily basis.
● Responsible for scheduling meetings for all employees and provide updates.
● Keeps and records of all the inventory items on an uptodate basis
● Compose and distribute memorandums (email, documentation and voice) ensuring timely delivery and receipt of important information while at the time maintaining confidentiality.
● Responsible for making travel arrangements for Managers.
● Established and maintains electronic records management system for all incoming and outgoing correspondence.
● Handled transmittal, control, maintenance and safekeeping of various confidential reports, circulars, memorandum, Correspondence and other office documents.
● Supervise the planning and coordinating to ensure the plan should meet the customer’s needs.
● Responsible for the arrangement of every logistical element of event, food, room set­ups, music etc.
● Ensure all the requirements should meet the budget.
Company industry:
Business Process Outsourcing (BPO)
Job role:
Administration

Senior Processor Associate

September 2009 - January 2011

tata consulatancy services

Chennai, India

September 2009 - January 2011

Liaised the issues associated with the internal applications used by the corporate clients of the Nielson Company
Administered the company by providing technical support to the corporate users
Managing corporate users via phone & email on various issues with the Nielson internal applications and supported a device called INTERMEC
Ensuring exceptional user satisfaction in quality and resolving the issues through a systematic follow-up
Company industry:
IT Services
Job role:
Support Services

Technical support executive

September 2007 - October 2008

sutherland globa services

Chennai, India

September 2007 - October 2008

Carried out the technical troubleshooting for Dell Laptop
Handled the hardware and Networking concerns by performing troubleshooting
Systematized the company by providing technical support to the customers
Managing end to end customer relation via phone on various issues with the Dell laptops
Scrutinized and made progress in the team performance by preparing daily production and quality reports
Company industry:
Computer Hardware & High-Tech Manufacture
Job role:
Support Services

Customer service executive

August 2006 - July 2007

htmt global solution

Chennai, India

August 2006 - July 2007

Deputed to Airtel Telecoms upon providing customer service to end user in domestic region
Handling complaints and queries of the end users on the product
Formulated essential solutions by undertaking follow-ups with the issues given by the customer
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Support Services

Education

Vel's college of Arts and science(Madras university)

November 2006

November 2006

Bachelor's degree, Business Administration

India

Skills

Customer Service
Expert
Customer Service
Expert
Sales
Expert
Sales
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Admin support
Expert
Admin support
Expert
BAck Office Operations
Expert
BAck Office Operations
Expert
Computer literacy, Customer service, Ms-office, typing, Back office operations, Admin support.
Expert
Computer literacy, Customer service, Ms-office, typing, Back office operations, Admin support.
Expert
Ms-Office tool, Typing, Computer literacy, internet usage, technical troubleshooting.
Expert
Ms-Office tool, Typing, Computer literacy, internet usage, technical troubleshooting.
Expert
Customer Service
Expert
Customer Service
Expert
Sales
Expert
Sales
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Admin support
Expert
Admin support
Expert
BAck Office Operations
Expert
BAck Office Operations
Expert

Languages

English

Expert

Tamil

Expert