John Samir

• Overseeing Design and Developments of Website and application
• Prepare reports and analyze conversion numbers.
• Updating products list and information
• Insure having all the needed information from the suppliers and sales channels
• Monitor web analytics and internal data sources.
• Conduct marketing study on competitor offers.
• Identifying areas of opportunity and improvement within the eCommerce section of the site.
• Follow up on all marketing material matters such as social media
• Following up with Team to ensure all orders are delivered
• Handling Companies’ project Preparation with All departments and outsources
• Stocking and push the new orders to our vendors
• Assisting product owners to develop the products and enhancing system.
• Insuring and cross check of system stability and product visibility
• Assisting the Marketing Manager with the implementation of online marketing strategies through social media accounts.

• Follow up on all Memos in order to briefly summarize them and share them with all concerned parties.
• Create new marketing methods and strategies to assist our agents in sales procedures.
• Conduct marketing study on competitor offers and share it with operations team on a weekly basis.
• Create training sessions/videos on services, policies as well as products and share them with the operations team.
• Follow up on all marketing material matters such as social media, screen ads or any brochures.
• Ensure that SME services are included in the Knowledge Base & all topics are clear for all agents.
• Responsible for sales and marketing field team
• Supervising the exhibitions and sales events running by zain b2b team
• Insuring the activation and sales cycle

• Handling Companies’ project Preparation with All departments and outsources
• Responsible for the Social Media Accounts and Company project website developing and updating (www.saidli.com)
• Experience in using WordPress WooCommerce and admin panel
• Communicating with Medical Vendors to open new channel
• Updating products list and information
• insure having all the needed information from the suppliers and sales channels
• insure delivering the proper information to customers
• Customer support and technical issues fixing
• Following up with Team to ensure all orders are delivered
• Ensure Stocking and push the new orders to our vendors
• Direct reporting to CEO with all updates of company systems and operations performance
• maintaining the website stability
• Some Edits on photoshop CS for creation of our social media posts
• Giving the details for the campaigns goals and focus points

• Agreeing project objectives.
• Representing the client's or organization’s interests.
• Providing advice on the management of projects.
• Organizing the various professional people working on a project.
• Carrying out risk assessment.
• Making sure that all the aims of the project are met.
• Monitoring sub-contractors to ensure guidelines are maintained.
• Overseeing the accounting, costing and billing.
• Manage staff.
• Work on new supply strategies.
• Use associated information systems to coordinate and control the order cycle
• Coordinating internal resources and vendors for the flawless execution of projects.
• Ensuring that all projects are delivered on-time, within scope and within budget.
• Ensure resource availability and allocation.
• Develop a detailed project plan to track progress.
• Measure project performance using appropriate systems, tools and techniques.
• Report and escalate to management as needed.
• Create and maintain comprehensive project documentation.
• Stage Manager.
• Stage Technical rider, Translation and Preparation.

• UAT: User advanced tester, to insure the quality of products and report the functionalities of product to technology department.
• Assisting product owners to develop the products and enhancing system.
• Raising new/excising products BAUs to technology departments.
• Raising system change requests to technology departments for system enhancements and development.
• Building strategic relationships and partner with key industry players, agencies, and vendors such as: Researching and reporting on potential strategic relationships
• Creation of PDDs for new products to be shared with the product’s owners and segmentation team.
• Holding meetings with the product owner’s segmentation team to proceed with creation of new products.
• Assist in the development of all strategic and tactical marketing initiatives and plans.
• Coordinate marketing communication campaigns for CRM and sales activities.
• Holding meetings with technology department to insure the visibility of this product on real life.
• ensuring that every material is consistent with planned marketing strategies; and
• Monitoring and maintaining promotional materials inventory, when necessary.
• Develop and maintain internal communication systems (intranet, newsletters, emails, corporate announcements).
• Managing on-going marketing and advertising campaigns and plans, while ensuring that every initiative is aimed at increasing brand awareness.
• Assisting the Marketing Manager with the implementation of online marketing strategies through social media accounts.
• Observing competitors’ marketing campaigns and their impact and keeping up-to-date with marketing trends and requirements to ensure all marketing strategies comply with the latest practices and standards.
• Giving ideas, recommendations, and plans to contribute to the optimization of marketing strategies.
• Insuring and cross check of system stability and product visibility
• Being in contact with the technology department in process of developing new products or enhancing existing product.
Ensuring the impact and outcomes of marketing activities; and Compiling competitors’ data by distinguishing their products’ characteristics, market share, pricing, and advertising and comparing the results with the actions taken by the marketing department.

•Customer service and complaints resolver
• Ooredoo KAM assistant for any requests
• Creating Sales pipeline reports and follow up with b2b sales team
• Receiving new leads and distribution to sales team
• Devices forecasting report to be shared with the director
• Replying customers/KAM quires and requests by e-mails
• Creating trouble ticket for any cases faces b2b customers
• Activation for new b2b lines for
• Attending ooredoo booths and events for activation
• Coordinate activities of departments concerned sales, finance, and help desk.

• Coordinate activities of department concerned retails, pricing, sales, and distribution of products.
• Manage staff and prepare work schedules and assigning specific duties.
• Determine staffing requirements and implementation work flow, interview, hire and train new employees.
• Direct and coordinate the organization's financial and budget
• Develop and implement product marketing strategies, including advertising campaigns and sales promotions.
• Manage and improve the efficiency of support services. Facilitate coordination and communication between support functions.
• Manage customer support, plan and support sales and marketing activities.
• Assists CEO with management of daily telecommunications operations
• Ensure that each project is installed and completed on time and within the expected budget.
• Ensure that all paperwork is completed accurately and submitted timely.

Ooredoo franchise Customer Service Supervisor
Ooredoo_Kuwait
December 2013 - Present (1 year)kuwait
1- customer service and complaints supervisor
2- ooredoo exhibitions sales and management responsibilities
3- ras (siebel) training
4- hotline for franchise employees to solve any issues
5- reporting to franchise operation manager
6- insure the quality of service and customer satisfaction
7- deliver the best experience of ooredoo franchise
8- branches checking and employees evaluation
9- new locations collector
10- customer complaints resolving with the help of support and technology team
11- investigation for any complaints regarding the branch or employees performance

Wataniya Telecom company, Kuwait
- Ras support and training
- System Support and sales operation
- Customer Care (call Center)
- Sales executive
- Wataniya internet delivery
- Sales promotions
- Street force
- Sales support
- Technical support
- Support Wataniya Retail Stores, Fono and Dealers for any technical issue in Ras system,
- Trainer and support for MNP process on Ras system
- Service Editing, Devices Checking, Selling contracts and quality check
- Call center agent (receiving calls and satisfy customer needs providing him/her all information and services, support customers when for any services troubles and issues )
- face 2 face department (major account sales support )
- Wataniya internet services and devices) sales and delivery
- promoter in Kuwait international exhibition, malls and ministries
- surveys and information collecting
- Help and support for data lines and devices
-Has the ability to communicate with customers in a friendly, positive and professional manner.
-Prepares information for sales meetings, meets with and entertains clients as deemed appropriate by potential business from the account.
 Promptly follows up on all accounts needs and inquires.
-Face to face sales skills are required for visits with exhibitors across Europe
-Ability to analyse and canvass competitive shows
-Driving the sales process and sales strategy.
-Have the ability to be a team-player taking on board and implementing new ideas from colleagues (both sales and non-sales) and to contribute ideas yourself.
-Develop ways to increase revenue through new sales activity: production of sales letters, sales brochure, competitive event strategy, overall new business generation.

Sales promotions at Kuwait international exhibition
- FMCG sales
- Electronic and mobiles sales
- Perfumes and makeup sales

AL-Homizi Co. , Kuwait
accountancy dep.
- Accountant and admin work
 Entering data for accountancy department
 Helping accountants and checking papers