KEY ACCOUNT MANAGER ( FLEET &CORPORATE SALES)
AL MANA GROUP
مجموع سنوات الخبرة :22 years, 8 أشهر
Handling Key Fleet Sales Accounts ) Representing Brands :- FORD, LINCOLN,
Duties & Skills Acquired
•Opportunity Assessment: Personally oversee and be the primary “point-of-contact” for named regional strategic accounts. Key deliverable: Value-add product, maintenance, and services opportunities are clearly identified, defined, and validated with named strategic regional accounts.
•Account Plan Development: Working with the Partner and Channel resources, develop and prepare an actionable strategic sales plan for each named regional account. Key deliverable: Clearly documented strategic sales and account plans, including short and long-term goals and actions for each named regional account and associated requirements for team members throughout sales cycle.
•Post Sale Management: Maintain awareness and status of all key regional contractual obligations, facilitating customer meetings and communications regarding deliverables where necessary. Key deliverable: Customer expectations are managed upfront, with ongoing status project updates, escalating unresolved issues to account team members and/or key customer sponsor. Effectively matrix-manages cross functional areas to achieve a high level of customer service.
Handling major Fleet Accounts ). Represented Brands :- CHEVROLET
Duties & Skills Acquired
•Acted as the focal point of contact to the customer and thus fully accountable for the profitable business growth and value delivery by managing and developing selected strategic customers.
•Maintained a long term relationship with major accounts and maximizing sales opportunities within them by offering value added services.
•Close liaison with client's accounting team to ensure all related payments are cleared within the allowed credit limit and periods.
•Lead and motivated direct reports ensuring that they have the required skill set, training and support to allow for an enhanced level of service delivery to clients.
•Acted as a key interface between the customer and all other relevant divisions in the company.
•Focused on customer retention to a maximum, same time generating new business flow.
•Responsible for devising strategies to promote and sell vehicles to Fleet Owners & Corporates.
•Building a great rapport with customers to build up trust and integrity to do business with.
•Analyzing sales statistics and thus determining sales potential & future inventory requirements.
•Preparation of quotes and tender submission with timely follow-ups to win bulk Fleet deals.
& Skills Acquired on the Role
•Professionally and effectively employed sales skills to achieve targeted sales.
•Increased the level of sales and business mix from corporate clients.
•Identified and developed sources of potential leasing clients
•Effectively communicated with clients via telephone, face-to-face and written communications.
•Achieved sales activities within specified time scales as directed by General Manager.
•Demonstrated a full knowledge of all products, relevant selling points and benefits for customer.
•Maintaining a current and accurate knowledge of competitor products & promotions.
Responsible for 16 LML Dealerships)
Responsibilities & Skills Acquired on the Role
•Assisted the sales team on managing schedules and the distribution of any Sales documentation.
•Efficiently responded to any online or telephone queries from dealerships promptly.
•Liaise between Head Office and dealerships to provide the required updates.
•Worked closely with the Sales team to assess the progress of the dealerships.
•Produced reports on progress within the department to develop sales strategies.
•Assisted Sales manager in Promotional Campaigns Exchange Schemes & Media Adverts.
•Conducting Happy Calling & Customer Satisfaction Surveys to record Customer feed Backs.