Executive Floor Coordinator
The Regency Hotel
Total years of experience :6 years, 9 Months
1. The Regency Hotel, Kuwait
Executive Floor Coordinator (April, 2013 - Present)
• Checking for the next day arrival's RC
• Communicate with Reservation for all the back up documents for the next day arrival
• Incharge in Executive Lounge whole operation
• Blocking, preparing and handling the booked meeting
• Responsible for the daily Due Out guest
2. Safir Hotel & Residence, Kuwait
Guest Service Agent / Business Centre/ Reception (Februari, 2012 - October, 2012)
• Welcoming VVIP guest upon check In at the VIP floor
• Go through all arrivals
• Follow up traces and resolve it
• Communicate with housekeeping for room issues
• Ensures that all charges are accurate prior to presentation of bill to the guest.
• Participate in department training
• Ownership of the Hotel brand
• Do the daily operation and make sure it's done according to procedure to ensure satisfaction of guest
• Complete the "Clean As You Go" hotel concept
Food and Beverage Service (September, 2010 - Januari, 2012)
• Provided dining service for patrons at fine dining establishment.
• Assured the Highest standard of service and quality.
3. Restaurant, UAE
Food and Beverage Service (July, 2007 - August, 2009)
4. Donsonindo Makmur Bersatu, Indonesia
Administration Officer (Januari, 2004 - March, 2006)
COMPETENCIES
❖ Available to work at allocated times
❖ Customer service skills with the ability to respond to requests for technical assistance in person, via the telephone or electronically
❖ Trustworthy
❖ Enthusiastic
❖ knowledge in essential computer applications
❖ Strong verbal communication
❖ Proven to work on daily tasks independently, under minimal supervision
❖ Demonstrate a positive and friendly attitude
❖ Planning & Organizing
I am currently taking a short awhile break towards my degree education