Jolina Carigma

Promoted hospital services, diagnostic packages, and
medical programs through field work, company visits,
and on-site marketing
Handled walk-in, phone, and email inquiries,
bookings, and client coordination
Built relationships with doctors, clinics, and corporate
accounts to generate referrals
Prepared quotations, proposals, and sales reports
while maintaining client records
Coordinated with hospital staff to ensure smooth,
high-quality patient service

Working with the wider development team.
Provided backup supervision of the studio and independently managed the establishment when the manager was not present.
Promoting products, services, and content over social media, in a way that is consistent with an organization’s brand and social media strategy. Coordinating classes and assisting trainer and customer needs.

Managing large amounts of inbound and outbound
calls in a timely manner and resolving escalated customer complaints.
Received and process incoming orders for clients and coordinated with the head department and workers.
Executed customer improvement strategies and tactics at the site and national levels.
Handling various departmental reports.
Handling LPO invoices, Delivery Notes, Petty Cash, move-in and move-out inspection
reports, and charges.
Familiarity with Oracle ERP Systems and database environments.

Welcomes visitors by greeting them, in person or on the telephone; answering and referring inquiries. Administered and processed payments made by the members, providing them with up-to- date copies of receipts and transactions.
Sourcing candidates online, updating job ads, and conducting interviews and background checks. Developed a reputation for influencing people to sign up with the gym for a year.
Evaluated customer demographics to assist in the development of marketing strategies.

Maintain up-to-knowledge about products and
services.
Enhance customer retention and satisfaction by providing outstanding and prompt customer service. Manage large amounts of inbound and outbound calls.
Interact and coordinate with other departments to resolve customer issues.
Handle customer complaints and provide appropriate solutions and alternatives within the timelimits; follow up to ensure resolution.

Served as the first point of contact and first impression at the busiest headquarters bank. Completed and mailed bills, contracts, policies, invoices, and checks.
Administer the balancing of the branch’s vaults, Automated Teller Machines (ATMs) Teller Cash Dispensers (TCDs), and Teller Cash Recyclers (TCRs). Establish strong credibility with clients by providing accurate information to address concerns regarding their accounts and other bank products, resulting in achieving the highest rate of customer loyalty and retention.
Maximized customer satisfaction by catering proactive day-to-day call center assistance to address clients’ concerns.

-Screened applicant resumes and coordinated both phone and in- person interviews
-Planned and coordinated logistics and materials for board meetings, committee meetings and staff events
-Calculated hours and submitted payroll to ensure timely distribution of funds
-Trained new administrative assistant
-Managed office supplies, vendors, organization and up keep time