Assistant Manager
Cheeky Monkeys Playland
Total years of experience :13 years, 7 Months
Outline
Leading a branch with a 12-man team and making sure that customers, both kids and their parents, are having a wonderful time and experiencing a one-of-kind fun in our organized events (birthday parties, indoor and outdoor entertainment for kids etc.).
Key Responsibilities
• Conceptualizes Store-Level Marketing to help increase branch sales.
• Leading the daily branch operations.
• Supports the customer service and events management team for event booking and other inquiries.
• Reviewing, collate and sending of all inventories and requests for stocks to purchasing department.
• Collates and submission of daily sales report to Accounts department.
Outline
Creates new clients listing while maintaining good working relationship with existing and current clientele.
Key Responsibilities
• Working with the events team from concept development to client presentations.
• Supporting the Sales team in getting new clients and maintaining connection to current clients of the company.
• Is the lead person during the pre-production, during event and post-production works of the event.
• Overseeing the budget allocation; supplier service quotation and approval; and liquidation reporting.
• Collates and submit post-audit report of all the events for review and success measurement.
Outline
Handling a team for Customer Service and Billing in a Call Center industry both inbound and outbound.
Key Responsibilities
• Leading a team of contact center representatives for an Inbound and Outbound under the Customer Service account.
• Develops strategies to improve team and individual performance through daily one-on-one agents’ performance review.
• Collates customer feedbacks, agent reviews and daily reports for further discussion with client along with account managers.
Outline
Assisting the Sales and Marketing Director in research, development and execution of plans to improve sales and increase market awareness and reach both local and international market (particularly in Japan).
Key Responsibilities
• Provide the Sales & Marketing Director with market research to support the development of marketing strategies.
• Served as middle person in coordinating with the different departments of the hotel for marketing needs.
• Assist in leading internal and external engagements and other marketing-related events.
Outline
As the coordinator, I provide support to the Event Manager from pre-production to post-production.
Key Responsibilities
• Does research, conceptualization and development of concepts for the assigned campaign.
• Handles the composition of campaign proposals.
• Coordinates with suppliers for the budget costing and allocations.
• Submits campaign status and post-mortem reports.
Outline
Selling of wines / wine packages to wine enthusiasts and corporate accounts.
Key Responsibilities
• Assist the Business Development Manager in increasing the sales.
• Find new clients and maintain relationship with existing customers.
• Coordinating orders and billings to purchasing and accounts department.
• Submits monthly sales reports for review.
Outline
Selling online advertisement through cold calling to Business-to-Business (B2B) US accounts.
Key Responsibilities
• Sells online advertisement and website link to businesses in the US.
• Updates contact information of companies listed in the server.
• Makes sure that clients are aware of the transactions, fees and billing requirements before closing the deal.
• Strictly adheres to the ethics of phone transaction and business ethics to provide quality service.
Had a 36 units/credits of graduate studies on Theatre Arts and performance.