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Jomon Jose, Customer service and marketing manager

Jomon Jose

Customer service and marketing manager·Bajaj Allianz Life Insurance

United Arab Emirates

Master's degree,

Work experience

Total years of experience: 6 years, 5 months

Customer service and marketing manager

May 2007 - October 2011

Bajaj Allianz Life Insurance

India

May 2007 - October 2011

Customer Service Management
Complaint Handling & Resolution
Retail Operations Management
Customer Satisfaction Enhancement
Front-End Supervision
Sales & Margin Improvement
Teambuilding & Training
Public Relations
Order Fulfillment assigned by top management

Company industry:
Insurance & TPA
Job role:
Customer Service and Call Center

Financial Advisor-Customer Service

June 2005 - May 2007

ICICI Prulife

India

June 2005 - May 2007

Sales and marketing of insurance and investment products.
Customer service management.
After sales service.
Train the executives.

Company industry:
Insurance & TPA
Job role:
Sales

Education

Mahatma Gandhi University

May 2007

May 2007

Master's degree,

India

Master of Business Administration- M.B.A. from Mahatma Gandhi University with specialisation in Human Resource and Marketing. Marks awarded 55%.

Calicut University

September 2004

September 2004

Bachelor's degree,

India

Bachelor of Commerce (B.Com.) from University of Calicut.

Skills

Insurance
Expert
Insurance
Expert
Administration
Expert
Administration
Expert
Margin
Expert
Margin
Expert
Order
Expert
Order
Expert
Order Fulfillment
Expert
Order Fulfillment
Expert
Customer service
Expert
Customer service
Expert
Customer service
Expert
Customer service
Expert
MS Word
Expert
MS Word
Expert
Sales
Expert
Sales
Expert
Communication
Expert
Communication
Expert
Administration
Expert
Administration
Expert
Insurance
Expert
Insurance
Expert
Margin
Expert
Margin
Expert
Order
Expert
Order
Expert
Order Fulfillment
Expert
Order Fulfillment
Expert

Languages

English
Expert
Hindi
Expert
Malayalam
Expert
Malayalam
Expert