Jonathan Davies

Head of Live Services Transformation/Production Service Delivery
- Key Advisor to one of the worlds’ largest Private Equity firms, providing technology consulting and advisory services to the largest Retail Banking & Payments Institution in Italy, providing banking with over 30M customers, 300 retail banks, 9000+ ATMs, large Digital presence and 50% of the Italian Market.
- Worked directly with CEO, Board/Owners, CIO and CTO
- Succesfully program managed 2017 Live Service Transformation plan, delivered on-time, to budget, exceeding expectations in terms of improvements delivered.
- Stabilized Production across full Retail Banking stack, including Issuing, Acquiring, settlements
- Delivered ground-up ITIL-aligned 24-person NOC/Service Desk, trained staff, replaced/deployed innovative ITSM and Application tooling, delivering on-time to budget.
- Replaced/Redesigned all critical ITIL processes and produced believable KPIs
- Drove significant continuous improvements by reduced major incidents (60%), MTTR improved by 600%
- Driving Significant improvements in by implementing new processes and robust Governance
- Service Transition Manager for Critical re-platform of almost all the Banks’ Applications from a complex Legacy Oracle environment

Global Head of Production, Capital Markets
▪ Responsible for all CACIB Markets Applications Production Globally, 200+ staff, 62M Euro budget.
▪ Program Sponsor for key Production Support and QA transformation activities
▪ Program Sponsor for key Capital Markets monitoring and performance transformation
▪ Production face off to Global Capital Markets Business, supporting 1000+ traders worldwide, primary business lines were: eFX, FX, Credit & Rates and Equity Derivatives
▪ Global leader of the first ever standalone Production Organization serving Capital Markets

Head of UK Infrastructure, Global Head of Ebusiness Infrastructure and Production Services
▪ Responsible for all UK CACIB IT Infrastructure, plus Global Head of Ebusiness Infrastructure and Production Services (Algo trading, low latency), drove Colo high-frequency/low latency infrastructure transformation.
▪ Managed Global L3 Network, DBA, Unix and Windows System Admin teams
▪ Drove technology migration onto cloud Hyper-V converged infrastructure
▪ Infrastructure face-off to Global Capital Markets Business, supporting 400+ traders at the CACIBs largest and most important front-office location, responsibilities included end-user and desktop support (including Onshore/offshore helpdesk), L2/L3 Networking, System Administration, DBAs, BCP and all UK DC & Colo
▪ Responsible for UK Business Continuity/Disaster recovery planning
▪ Reduced annual spend by over 1M GBP in first 6 months

Production Services Manager - Global Infrastructure
▪ Global Service Manager for all UBS IT Infrastructure, responsible for Incident and Problem Management supporting all business units (Investment Bank, Wealth Management, Asset Mgt, Corporate Centre)
▪ Deputy Head of Technology Infrastructure Delivery for APAC (400+ Staff, 11k users, 10000 servers)
▪ Head of Technology Infrastructure for Singapore, face off to MAS (Singapore Regulator)
▪ Head of APAC Infrastructure Risk, established strong Risk Management Framework and Governance Overall Program Manager for WM APAC production stability initiative (applications and Infrastructure)
▪ Regional Line manager for Global Problem Management and regional Change Management teams
▪ Reduced Major Incidents by 85% in the first 6 months, Reduced Change-related outages by 80%
▪ APAC Regional change manager; introduced change best practices/new KPIs and drove Infrastructure team to 99% adherence (from 20%). Drove development of automated reporting. Exported tools & processes
▪ Established Monthly Infrastructure-CIO Governance forum, significantly improved relationship/trust with Regional CIOs by providing transparency into Infrastructure KPIs and Problem Management activities
▪ Primary Interface for UBS’ Global 1000+ person infrastructure group into Global Service Management function

Global Head of Production, Equities, Futures and Options and Prime Brokerage
▪ Global Head of Applications support for Cash Equities, Securities Processing and Equity Derivatives, plus Futures and Options and Prime Brokerage for JPM’s $5Bn Equities business.
▪ 120+ Staff, located in London, New York, Hong Kong, Tokyo and Sydney supporting 130+ Applications.
▪ Final point of technical escalation globally for all Equities Front/Middle(Operations)/Back office customers.
▪ Built strong relationships with Business Heads, clearly articulated strategic plans for the support function and significantly raised the responsiveness of the support teams globally through reporting and ITIL-based metrics.
▪ Created JPMorgan’s first fully ITIL-aligned Service Management/Support Governance function and drove consistent processes (Incident, Change, Problem and Release Management) globally.
▪ Created JPMorgan’s first Management function, located in near-shore locations
▪ Delivered 20% of production support headcount savings in 2007.
▪ Drove aggressive tools transformation program, replacing obsolete monitoring tools globally across the front and middle office applications and deploying new batch-control applications globally.
▪ Globally responsible for Business Continuity and ITIL-based Global Capacity and Resiliency programs.
▪ Worked closely with JPMorgan’s infrastructure service providers to improve resiliency, increased responsiveness and implement more rigorous Infrastructure support practices Globally (APAC in particular).
▪ Confirmed as Global Head of Equities Support post Bear Stearns merger by the Front Office Leadership team