Client Servicing / Call Center Agent
Omniyat online Shopping
Total years of experience :7 years, 0 Months
• Contacting potential or existing customers to inform them about a product or service using scripts
• Answering questions about products or the company
• Asking questions to understand customer requirements and close sales
• Take and process orders in an accurate manner
• Keep records of calls and sales and note useful information
• Handling customer complain.
• Coordinate, manage and monitor the workings of various departments in the company.
• Plan effective strategies for the financial well being of the company.
• Delegate tasks and accountabilities.
• Control inventory.
• Provide technical support.
• Sales Supervisor - leading/assists the daily sales persons to hit its quotas in the company.
• Work on store displays
• Evaluate on-the-job performance of the sales team
• Monitor competitors
• Identify future and current trends that appeal to consumers.
• Customer Service Representative - handle customer complaints, questions and issues.