JONATHAN FUENTES, Client Servicing / Call Center Agent

JONATHAN FUENTES

Client Servicing / Call Center Agent

Omniyat online Shopping

Lieu
Émirats Arabes Unis
Éducation
Baccalauréat, Computer Science
Expérience
7 years, 0 Mois

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Expériences professionnelles

Total des années d'expérience :7 years, 0 Mois

Client Servicing / Call Center Agent à Omniyat online Shopping
  • Émirats Arabes Unis - Dubaï
  • mars 2016 à juillet 2017

• Contacting potential or existing customers to inform them about a product or service using scripts
• Answering questions about products or the company
• Asking questions to understand customer requirements and close sales
• Take and process orders in an accurate manner
• Keep records of calls and sales and note useful information
• Handling customer complain.

OPERATIONS MANAGER/TECHNICAL HEAD à ELIM CIGNAL DISTRIBUTION
  • Philippines
  • septembre 2013 à décembre 2015

• Coordinate, manage and monitor the workings of various departments in the company.
• Plan effective strategies for the financial well being of the company.
• Delegate tasks and accountabilities.
• Control inventory.
• Provide technical support.

SALES SUPERVISOR à ELIM SMART DISTRIBUTION
  • Philippines
  • juin 2010 à août 2013

• Sales Supervisor - leading/assists the daily sales persons to hit its quotas in the company.
• Work on store displays
• Evaluate on-the-job performance of the sales team
• Monitor competitors
• Identify future and current trends that appeal to consumers.
• Customer Service Representative - handle customer complaints, questions and issues.

Éducation

Baccalauréat, Computer Science
  • à La Salle University OZAMIZ
  • octobre 2010

Specialties & Skills

Customer Service
Communication Skills
Team Supervision
Driving
MS Office tools
driving
Microsoft Office

Langues

Anglais
Expert