Technical Support Engineer
Business Aim LLC
Total years of experience :13 years, 1 Months
- Working with sales team to provide software presentation to clients
- Manage and configure virtual server (vmware workstation and virtual box)
- Customer support phone, email, online and visit
- Project planning and implementation
- Working closely with programmer for software updates and customer
requirements
- Involved in providing feedback and support to programmer’s team
- Handle technical calls, email and online support
- Cloud server configuration and maintenance(amazon web service and Microsoft Azure)
- Provides new ideas to improve the software
- Making software documents and training videos
- Software training, installation and support
- SQL Server installation and troubleshooting
- POS hardware/software configuration
- Hardware and software installation
- Software tester
- Software/Hardware VPN configuration
- Website maintenance
- Hardware and software installation
- Server computer installation, maintenance and configuration
- Windows/Server Installation, configuration and troubleshooting
- Configure and manage network/standalone printer
- Active directory configuration and maintenance
- Email configuration and troubleshooting
- Firewall configuration and troubleshooting
- Computer networking and troubleshooting
- Accept technical calls and giving online support to clients
- Gaining knowledge of SQL Server/SQL Management Studio and .net technology
- Microsoft SQL Server installation and troubleshooting
- Software/Hardware VPN configuration
- Accounting ERP Software presentation and implementation
- Web Design and Graphic Design
- Laptop/PC Repair and troubleshooting
- Network cabling and wireless configuration
- Recover deleted and corrupted files / Recover files from a dead or unbootable computer
- Recover forgotten Windows password (XP, Vista and Windows 7)
- Remove computer malware, spyware and viruses
- Provide support through remote access software
- have basic knowledge in Cisco router configuration
- Peachtree and Quick Books Installation and configuration
- Microsoft outlook email account configuration
- Adobe Photoshop, Adobe Illustrator, Corel Draw, Dreamweaver, Swishmax Flash Maker, Microsoft Office (word, excel, powerpoint, outlook)