Bayt.com

Submitting more applications increases your chances of landing a job.

Here’s how busy the average job seeker was last month:

Opportunities viewed

Applications submitted

Keep exploring and applying to maximize your chances!

Looking for employers with a proven track record of hiring women?

Click here to explore opportunities now!
We Value Your Feedback

You are invited to participate in a survey designed to help researchers understand how best to match workers to the types of jobs they are searching for

Would You Be Likely to Participate?

If selected, we will contact you via email with further instructions and details about your participation.

You will receive a $7 payout for answering the survey.


User unblocked successfully
Thank you. Your report has been submitted and will be reviewed shortly.
Jonnah Mae Templora, Operational Supervisor /Team Lead

Jonnah Mae Templora

Operational Supervisor /Team Lead·HGS Iloilo

Philippines

Bachelor's degree, Business Administration

Work experience

Total years of experience: 5 years, 8 months

Operational Supervisor /Team Lead

September 2025 - May 2026

HGS Iloilo

Iloilo, Philippines

September 2025 - May 2026

• Monitoring performance and productivity
• Guiding and supporting team members
Company industry:
Business Process Outsourcing (BPO)
Job role:
Accounting and Auditing

Operations Supervisor / Team Lead

September 2025 - May 2026

HGS (Concepcion Carrier Air conditioning Company)

Iloilo, Philippines

September 2025 - May 2026

responsible for overseeing daily operations, leading employees, and ensuring productivity, quality, and safety standards are met.
Company industry:
Business Support Services
Job role:
Accounting and Auditing

Quality Analyst

September 2025 - February 2026

HGS (Concepcion Carrier Air conditioning Company)

Iloilo, Philippines

September 2025 - February 2026

Assisted in root cause analysis and implementation ofcorrective actions. Conducted inspections and quality checks to ensure compliance with
company standards.
Company industry:
Business Support Services
Job role:
Quality Control

Quality Analyst

February 2025 - September 2025

HGS Iloilo

Iloilo, Philippines

February 2025 - September 2025

• Monitored ensure quality and compliance.
• Provided feedback and coaching that led to a 15%
improvement in agent performance.
Company industry:
Business Process Outsourcing (BPO)
Job role:
Quality Control

Subject Matter Expert

November 2024 - February 2025

HGS Iloilo

Iloilo, Philippines

November 2024 - February 2025

• Guided new hires on processes and product knowledge.
• Played a key role in onboarding new hires
Company industry:
Business Process Outsourcing (BPO)
Job role:
Information Technology

SubjectMatter Expert

November 2024 - February 2025

HGS (Concepcion Carrier Air conditioning Company)

Iloilo, Philippines

November 2024 - February 2025

Provide guidance, training, and technical support to help teams perform effectively.
Company industry:
Business Support Services

–After Sales Admin and Customer Service Representative

May 2024 - November 2024

HGS Iloilo

Iloilo, Philippines

May 2024 - November 2024

• Handled customer inquiries and concerns
professionally.
Company industry:
Business Process Outsourcing (BPO)
Job role:
Marketing and PR

Customer Service Associate

May 2024 - November 2024

HGS (Concepcion Carrier Air conditioning Company)

Iloilo, Philippines

May 2024 - November 2024

Assist customers by answering inquiries, resolving issues, and ensuring a positive customer experience.
Company industry:
Business Support Services
Job role:
Customer Service and Call Center

Lead Verification Specialist

June 2023 - March 2024

Trualliant

Iloilo, Philippines

June 2023 - March 2024

Reviewing, validating, and qualifying sales leads to ensure the information is accurate and meets company requirements
Company industry:
Business Process Outsourcing (BPO)
Job role:
Customer Service and Call Center

Verification Analyst

January 2023 - January 2024

Trualliant Company

Iloilo, Philippines

January 2023 - January 2024

• Verified data information and ensured documentation
accuracy.
Company industry:
Insurance & TPA
Job role:
Accounting and Auditing

Merchandiser

February 2022 - February 2023

Iloilo Society Commercial

Iloilo, Philippines

February 2022 - February 2023

Monitor inventory levels and replenish stock
Company industry:
Retail & Wholesale
Job role:
Sales

Merchandiser and Sales Assistant

January 2022 - January 2023

Iloilo Society Commercial

Iloilo, Philippines

January 2022 - January 2023

• Arrange products for retail display and distribution
Company industry:
Consumer Packaged Goods Manufacture
Job role:
Sales

Mayors Assistant

January 2021 - February 2022

Local Government Unit

Iloilo, Philippines

January 2021 - February 2022

Manages administrative tasks, coordinates meetings and communications, prepares reports and official documents, and helps ensure the Mayors
office operates efficiently while serving the needs ofthe community.
Company industry:
Public Administration
Job role:
Administration

Excecutive Admin Assistant

January 2021 - January 2022

Dingle, Iloilo Municipal Hall

Iloilo, Philippines

January 2021 - January 2022

Company industry:
Administration Support Services

HR Intern

August 2019 - November 2019

Local Government Unit

Iloilo, Philippines

August 2019 - November 2019

assists the Human Resources department with administrative tasks, recruitment activities, employee records, and other HR functions while gaining
practical experience in human resources.
Company industry:
Public Administration
Job role:
Human Resources and Recruitment

Education

University of Iloilo

January 2024

January 2024

Bachelor's degree, Business Administration

Philippines

University of Iloilo

October 2019

October 2019

Bachelor's degree, Administration And Finance

Philippines

University of Perpetual Help Dalta

March 2019

March 2019

High school or equivalent, Business and Management

Philippines

University of Perpetual Help - Molino Bacoor

January 2019

January 2019

High school or equivalent, Accounting

Philippines

Skills

COACHING

Intermediate

CLERICAL WORKS

Intermediate

CONDENSED MATTER

Intermediate

CUSTOMER SERVICE

Intermediate

KNOWLEDGE MANAGEMENT

Intermediate

MERCHANDISING

Intermediate

OPERATIONS

Intermediate

RETAIL EXPERIENCE

Intermediate

SALES

Intermediate

SOFTWARE QUALITY MANAGEMENT

Intermediate

Microsoft Office

Expert

ADMINISTRATIVE FUNCTIONS

Intermediate

AGENDA MEETING

Intermediate

BUILDING INSPECTIONS

Intermediate

COMMUNICATIONS

Intermediate

ROOT CAUSE ANALYSIS

Intermediate

TECHNICAL SUPPORT

Intermediate

Languages

English

Expert

Training and Certifications

Certifications
Professional Civil Service Certification
SAP Fundamentals ofAccounting Certification
SAP Fundamentals of Accounting
Civil Service Passer