Global Infrastructure Operations Site Lead and PM
MSD
مجموع سنوات الخبرة :27 years, 9 أشهر
• Accountability for the Business and Process IT infrastructure on site through the management of local Engineering Team with support of Global Teams and associated resources. This includes resource and financial management of all aspects of infrastructure and team resources.
• Responsible for the implementation of global standards at site level. Represent Voice of the Customer to Global management to reflect on the ground business needs.
Projects delivered are as follows:
• XP to XP (Migration of Legacy Schering Plough XP to Merck XP and Domains
o Migration of 700+ users from legacy desktops, laptops and servers to Merck environments.
• LAN/WAN Upgrade
o Project to upgrade Site WAN connectivity and all Layer 2 Network switches across site.
• Phone System
o Project to implement procedures for adds, moves and changes for all end user telephony and network devices - Meridian and Cisco VoIP telephones, Desktops, Laptops, Printers, Laboratory and Validated Production Systems.
• WiFi Upgrade
o Project to upgrade local AP’s (Access Points) and migrate from Global instance of WIFI to local instance.
• NGCC (Next Generation Client Computing) Windows 7 migration project.
o Site wide project affecting multiple business units with a user base of 500+ migrating from XP to Windows 7.
• MPP (Managed Print Program) rollout of HP printers across site.
o Site wide project to remove legacy print system and replace with a managed print program. Financial management (resource and equipment vendors).
• MySC (My Support Centre) Country wide project to implement the Global Helpdesk within Ireland.
o Countrywide project to remove legacy internal IT helpdesks and integrate the Sites with the global support centre.
• DCiaR (Data Centre in a Rack) consolidation and migration of legacy servers.
o Project to retire and/or migrate legacy server systems to a consolidated rack mounted server system.
• ESX and Data Domain Server - migration of Virtual Server Environment
o Project to retire and/or migrate legacy virtual server systems and data domain to the Local ESX Server and Global Storage environment.
• TSM (Tivoli Storage Manager) - Migration of legacy backup infrastructures to the Global Storage Systems
o Project to retire legacy backup systems and integrate with the global storage environments.
• Jetmobile / Secure Jet Printing - Implement country wide (swipe card) badge printing
o Project spanning five sites to procure and implement swipe card readers for all networked printers.
As an independent IT Consultant/Manager for two businesses in Galway Procabs and Carr Business Management Services (CBMS) .
Procabs Taxi company
Provided 24/7, 365 systems support.
Maintained and upgraded the internal computer systems and booking software. Ensuring that all systems (a mixture of Windows 2000 and XP) were available at all times.
CBMS accountants. Planned and implemented the office relocation to a green field site The relocation also included the migration of a 16 seat Windows for Workgroups environment to Windows Small Business Server 2003 and Exchange in 2006. Offices were moved again in 2010.
In addition to the above my overall responsibilities for both sites were:
• Monitoring System Performance
• Installation and configuration of a secure environments.
• Installation and configuration of Antivirus software for both server and workstation with automatic updates site wide.
• System Documentation and Operating Procedures
• System contingency planning and documentation and training.
• Identify and propose responses to arising problems areas
• Project management and delivery
I joined Novartis as the Manager to the Technical Support group within the AIT(Automation & Information Technology) Function. The team consisted of 5 Helpdesk Staff, 1 Network Engineer and 1 Systems Engineer Currently. I also worked as the Technical Projects Manager, responsible for the delivery of all technical projects within the campus.
Responsibilities:
• Monitor and report reliability, availability and performance of the Technical Infrastructure KPI’s
• Managed the provision of Outsourced Technical Staff and resources.
• Negotiate and review third party maintenance and support contracts.
• Compliance with service level agreements.
• Manage and act upon systems engineer performance, support trends and customer satisfaction.
• Compliance with change control procedures
• Identify and propose responses to arising problems areas
• Appropriate for Budgets and Projects
• Project management and delivery
LioNBridge Technologies Inc, in Ballina, primary and regression testing of Novell 6.5 (Nakoma) and Service Pk2 (Falcon) for functionality and localisation before of the core operating system, Remote Manager, iManager, JVM, Migration Wizard, DNS/DHCP Server.
Completed system migration from a windows workgroup infrastructure to Windows 2000 SBS, implementing exchange mail, network services and a complete pc, printer and data migration.
Projects included:
• Migration from an Workgroup Workgroup environment with no internal email to Microsoft Small Business Server 2000 including Exchange 2000.
• The integration of PDA’s an Exchange and Outlook 2000 environment.
• Installation and configuration of a secure Proxy and Firewall environment.
• Installation and configuration of Antivirus software for both server and workstation with automatic updates site wide.
• System contingency planning and documentation and training.
As part of the BackOffice Support Team in Dublin and Athlone, my responsibilities encompassed ensuring that the NT infrastructure provided 100% availability to the 700+ users within the site and satellite sites. Documenting and reporting system operating procedures and contingency plans, planning and coordinating any system downtime for fixes and updates with both the IT department and external Business Units to ensure that the SLA’s were adhered to and ensure that good Customer Relations were maintained at all times.
While based in Sweden I was part of the project team who was responsible for design and implementing a Standard Desktop Design Environment which would be rolled out to all designers Ericsson wide.
Duties included:
• Working as a Team Leader and Project Manager
• Provided mentoring and coaching to colleagues
• Migration from Novell to an NT SOE (Standard Operating Environment)
• Installation and Administration of Server Clustering for both NT and Novell.
• Exchange 5.5 and 2000 installation and administration
• Providing and supporting RAS via Racom and standard dial and dial back services
• Installing and configuring NT backup environment across multiple platforms. (Using Legato)
• Performance monitoring Server & Network.
• Installing and configuring Terminal Server for use with Thin Clients and Unix workstations
• Installing and configuring Media Streaming server.
• Software updates and rollouts.
• Providing 100% Virus protection and procedures.
• Providing 2nd Level support to the internal helpdesk.
• NT, Novell Network and Comms room security
• Managing and Administering a Novell 3.12 LAN supporting 150 users.
• Designed and prepared System Operating Procedures (SOP’s) for the entire LAN infrastructure.
• Designed a training project plan for new and existing users.
• Performed and documented a full LAN validation.
• Installed and configured NT 4 workstations.
• Upgraded/ replaced PC’s not conforming to Y2K.
• Supported all IT Equipment site wide.
• Provided connectivity to AS400 for PC based systems.
• Administered and supported email system.
• Reviewed current MIS services and proposed improvement plan.
• Performed daily backups for Novell and MIPS system.
This contract was to migrate the existing MAC environment to NT 4 Server and Windows 95 Client.
• Configured and installed NT 4 servers, provided a secure data environment for all of the users.
• Deployed of Antivirus software for both server and workstation with automatic updates site wide.
• Designed and prepared a full set of procedure documents and training plan and performed the training.
• Implemented a full backup strategy to all of the European sites, including the MAC based email system.
• Set up Wins, DHCP, DNS, Domains, Dial up access to servers, Directory structure, User groups and Users.
• Installed and configured remote control for Clients and Servers from any location.
• Implemented space restrictions for user data areas on the Servers.
• Transferred and converted users data from Mac’s to NT
During my time with AST I worked as Team Lead to 7 Senior Support Technicians. The team provided
second and third level support to the Pan European Helpdesk and production environment.
As Team Lead I was responsible for the performance and progression of the team members, providing
performance appraisals, training needs analysis and training schedules, and fundamentally
fostering positive relationships with the team.
I also attended regular management meetings providing performance statistics and presentations in relation
to the support group.
• Responsible for technical support of the Dillon World System (DWS) and Solace packages
• DWS is a multi- currency accounting package. Solace is an accounts package specifically designed for Solicitors account keeping
• Software testing, installation, configuration and upgrade, data conversion to existing and new client bases
• Training users on the above packages, producing training material including manuals
• Installing and configuring the above packages on a multitude of platforms
• 1st and 2nd Level support and administration in an internal I.S. department
• Supporting Dumb terminals and workstations connected to an ICL DRS6000 running ICL UNIX
• Administration, configuration and shell scripting on the UNIX system
• Created in-house training manuals, course notes and maintenance documentation, and trained users on same.
• Implemented the VDU Heath & Safety regulations and ensured they were adhered to by ensuring documented procedures were put in place.
• Project Management - Investigated, purchased and implemented a Helpdesk call logging package for the Brewery
• Telephone and on-site support for Unity across various UNIX platforms. Unity is a Multi-currency, multi- company accounting package
• Complete training for software and operating systems
• Quality control of software modifications / amendments to existing and new software
• Pre and Post sales support for the sales team and dealer network
• Project Management - Key account support Responsible for the largest of Brook Streets accounts which included one head office and 268 branches
• Supporting, shell programming and administering the above on various flavors of UNIX including AIX, ICL, HP, SCO and Digital
• Install configure and support XENIX 286-386 and Ms-DOS and Windows 3.1x on various computer models
• Install and configure Multisoft Accounting system
• Perform induction and user training for the above software
• Installed and configured various Bank Automation Clearing Systems packages and provided user training
Sell, Install, configure, support and train on PC Systems