BRAND SUPPORT COORDINATOR
ALSHAYA GROUP
Total years of experience :7 years, 1 Months
Communicating with the suppliers about their schedule of supply and the brand team about any queries raised by the suppliers.
Collaborating with the brand team, suppliers and other teams to make deliveries successful.
Delegating tasks to appropriate team members
Managing deadlines and progress across the team to ensure that the goods are delivered on time and in good condition.
Overseeing the delivery of products and making adjustments as necessary to ensure they are delivered to specifications and high standards
Collecting and analyzing feedback from customers and brand team to gauge satisfaction and success
Reporting on daily basis on the goods delivered per day as scheduled by brand team
Responsible for the processing inbound shipments.
Prepare Sample and Documents to Get released from MOH .
Capturing the temperature from Data Logger With shipment and share For Quality Release.
Arrange to stick MOH approved price on Product.
Cross verification of Inbound Material with Invoice & LPO are matching.
Maintaining the Tally Sheet for the Inbound Material.
Maintain a discrepancy sheet for stocks that are extra, short and excess to be highlighted to the supervisor.
Responsible for the processing inbound shipments.
Prepare Sample and Documents to Get released from MOH .
Capturing the temperature from Data Logger With shipment and share For Quality Release.
Arrange to stick MOH approved price on Product.
Cross verification of Inbound Material with Invoice & LPO are matching.
Maintaining the Tally Sheet for the Inbound Material.
Maintain a discrepancy sheet for stocks that are extra, short and excess to be highlighted to the supervisor.
Resolve customer complaints via phone, email, mail, or social media.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Cancel or upgrade accounts.
Assist with placement of orders, refunds, or exchanges.
Advise on company information.
Take payment information and other pertinent information such as addresses and phone numbers.
Place or cancel orders.
Answer questions about warranties or terms of sale.
courses: Certificate in MS OFFICE,EXCEL with Buganda royal university Uganda Jan. 2008 Uganda Advanced Certificate of Education, Hillside College School, Uganda Nov.2010 Uganda Certificate of Education , Hillside Secondary School, Uganda Nov. 2008