BUTLER SERVICE DESK AGENT
St. Regis Saadiyat Island Resort Abu Dhabi
Total years of experience :13 years, 10 Months
Handles External, Internal, Inter-Department Calls and E-mail of the property, Handles Amenity Ordering and Minibar Posting, Handles Pre-Arrival Process for VIP guest, Monitors Response Time for 5 departments.
First Legacy Employee Awardee
Employee of the Month August 2013
Trip Advisor Comment
Handled calls for Technical Assistance for Internet Service, Cable TV and Phone Service, Installation, Troubleshoot for Internet Connectivity related
problems, Email-Clients and Tier1 (front liners) escalations.
Account: AT&T U-Verse
TOP 2 Customer Satisfactory Provider
TOP 5 Customer Satisfactory Provider
Top # of Customer Feedback Generator
Handled calls for Hotel Reservations, such as room reservation and accommodation, processed transaction and cancelation for guest. Did up-selling and cross-selling for other Hilton Corp. Hotels.
Hotels include: Waldorf-Astoria, Conrad, Doubletree, Hilton, Hilton Garden Inn, HomeWood Suites, Home2 Suites, Hilton Grand Vacations, Embassy Suites and Hampton Inn
Account: HILTON Central Reservations
Trained to respond to Medical Insurance Inquiries and claims, assisted customers regarding benefit claims, insurance coverage, pharmaceutical coverage and medical specialist referrals.
Account: Medicare: Universal America
Handled calls for Technical Support Assistance for Internet Service Installation, Troubleshoot for Internet Connectivity related problems, Email-Clients and IE basic troubleshooting.
Account: VERIZON - DSL
Responded to incoming e-mails from customers to take orders, answered
inquiries and questions, handled and resolved customer complaints,
provided customers with product and service information and processed orders, forms and applications.
Account: Pro-FLOWERS
