Jose Salvador

 Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues.
 Function as the first point of contact for walk-in clients and visitors.
 General Administrative roles, follow up and respond timely to all outgoing/ incoming locals or international Co-mails and follows escalation policy.
 Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, emailing, and answering telephone.
 Research missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review.
 Reviews, research and/or enters data in various systems to support respective functional areas.
 Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer.
 Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery on the same day.
 Ensure all packages receive appropriate scan statuses.
 Inspects and handles hazardous material damages from walk-in clients.
 Ensure all available shipments in the warehouse are accounted for as per company policy.
 Reviews and enters proper payment cash amount reconciliation Enters settlement adjustments from the courier into appropriate system.
 Compiles required documentation to establish and maintain required files.
 Tracks a variety of metrics, including complaints and service compliance and prepares daily or weekly reports for management review.
 Performs other duties as assigned.

 Clerical Assistance Support roles to the Base-Ops team in the efficient daily Operations to maintain quality performance activities.
 Act as the first point of contact for walk-in clients and visitors, welcoming them warmly and directing them to the appropriate person or office, while ensuring the reception area is tidy and presentable to create a positive first impression for visitors.
 General Administrative roles, follow up and respond timely to all outgoing/ incoming locals or international Co-mails and follows escalation policy.
 Providing quality and reliable answers to client inquiries and advising accordingly.


 Responsible for handling walk-in clients/ telephone inquiries, providing relevant information, customer fulfillment, and quality service productivity, whilst ensuring compliance with regulations of company policies and procedures.
 Ensuring accurateness of data files, declaration indicated in the commercial invoices, and completeness of proper official documentation of all imports and exports shipments received in the reception area.
 Assistance role in the Operational data capturing process and data entry.
 Resolving issues with Undeliverable/ Unsendable shipments handling.
 Monitors Collection & Delivery System (C&D), delegating allocation rounds to the couriers accordingly, and taking action to solve potential delays in shipment pick-ups and deliveries.

1. Display the highest ethical, multi-cultural and professional behavior in dealing with all the site employees and outside contracting vendors associated with the Equate- contract project.
2. Planning, organizing, and overseeing the implementation of an efficient fleet transit system for the Equate-company.
3. Assure company owned vehicle are compliance with all the safety inspections, license expiration and registration.
4. Attend and monitor all on-site inspection of all vehicles status and condition.
5. Implementing the rotation of duty list schedule of each individual drivers.
6. Ensure the smooth flow of shift time proper communication and coordination management by securing an efficient and safe loading and unloading of all passengers on their respective destination.
7. Maintain and monitor data management system to organize fleets as per various schedules and requests.
8. Oversees routines of each driver and accurately track on the progress that makes along their routines.

1 Manages opening and closing shift without the supervision and assumes over all responsibilities for the store in the absence of the store manager.
2. Support the Store manager by leading a small team of staff in the day-to-day operation of a world class food retail business.
3. Delivers legendary customer service to all customers by acting with a customer come’s first attitude and connecting with the customer.
4. Consults the Store manager on all non-routine decisions (e.g., product supply and quality issues) sales initiatives and restaurant issues.
5. Provides excellent leadership by example from the shop floor to everyone on the shift, acting with honestly and integrity and ensuring that the cultural values of the organization are being always promoted.
6. Provides superior service via Telephone Hotline 1-800-800.
7. Answer calls inquiries and assisting customers on the existing menu and ongoing promotions.
8. Handles existing database with the changes and status of each customer/ prospective customer.
9. Effectively deal with job stress, angry callers and upset customers.
10. Handles special telephone tasks like call transfers, taking messages, call back, holds, interruptions, and unintentional disconnects.
11. Tele-market new launch package meals offered by the restaurant.
12. Applies the elements of building positive rapport with different multi-cultural types of customers over the phone.

1. Frequently talk to customer to measure and improve their satisfaction with the company.
2. Supervises and checking accurateness of commissary products.
3. Performs in all stations (Multi-tasking), and follows procedures that support sales building promotion during the shift.
4. Maintains excellent standards for shelf life, service, speed, and cleanliness.
5. Completes assigned daily paper works such as sales report and updates, floor control shift checklist, vault turn over, staff performance appraisal, payroll and scheduling.
6. Follows unconditionally all standards preparation procedures, as prescribed in the company manual.
7. Attains high QSCV (Quality, Service, Cleanliness, and Value) rating.
8. Manages opening and closing shift without the supervision and assumes over all responsibilities for the store in the absence of the store manager.

1. Promotes and sell the bank latest consumer product in school campuses, shopping malls, and selected busy areas assigned by the project officer, .
2. Meeting the sales objective in a given territory.
3. Provides efficient and professional service in terms of handling client concerns, queries, or complaints.
4. Coordinates with school administration negotiating the approval for marketing the products to its constituents.

1. Greet and attends to all incoming calls, effectively in courteous manners.
2 Assisting with all aspects of administrative management while performing multifaceted general office support.
3 Scheduling and Coordinating meetings, events, and other similar activities.
4. Sending out emails, receiving and preparing correspondence using (Microsoft Office, word, excel, access, spreadsheet)
5. All day-to-day operation matters.

 Promote teamwork towards achieving the business goals of the restaurant.
 Assist other crew members whenever they call upon them to do so.
 Demonstrate proper procedure on constant basis.
 Understand the contents of the Crew Essentials handbook provided by McDonalds and consistently follow the instructions laid out in it.
 Follow the instructions as laid down by the licensee, manager, crew trainer, or any other authorized person.
 Function as McDonalds brand ambassador every time and everywhere.