Part-Time IT Support
MC ARC Industrial
Total years of experience :10 years, 8 Months
Installation, configuration and administration of network, Wi-Fi system, Data server and Backup storage systems.
PC setup, perform proper installation of operating system, anti-virus, email services and appropriate software’s.
Network printer setup, repair and maintenance. Coordinates to vendors and ISP for Internet system concerns.
Provide all computer related support to end users including repair and maintenance of computers, network printers and other peripherals.
Manage network services and other network components like installation, configuration and administration of VPN, Cisco Routers, switch and Cisco PBX system.
Deployment and end-user support of SAP ERP, Oracle database, Primavera, engineering application, and Field Control data reporting.
Network cabling, termination, Cable and FOC pulling, and FOC media converter installation.
Security Management, ASA Firewall for WIFI access filtering, VPN, NexG UTM, Antivirus update, Windows Security patch and Data Server user rights management
CCTV IP camera installation, configuration and monitoring
RFID system deployment and site implementation and installation.
System application and technical supports to end users concerning Engineering and project system.
IT Documentation and planning system procedure and procurement of IT assets for future need.
Installation of point to point wireless network links to project site offices.
Provisioning, installation, configuration and administration of Active Directory, Data servers and backup storage systems
Provide support to Audio and Video conferencing meetings
Coordinates to vendors and ISP for Internet system problem issues
“Work as part of a proactive team of support staff responsible for providing the highest level of technical support and customer service to internal and external users”
Manage the IT Support team and provide end-users assistance with technical issues over the phone, remote and in person.
PC setup for new employee, perform proper installation of operating system and appropriate software using Windows Deployment Services and Symantec Ghost.
Install and configure Samsung common applications, engineering software’s and email services
Diagnose hardware and software faults and solve technical and applications problems
Repair and maintenance of multi-function printers, laptop, desktop pc and other office peripherals
Maintenance and administration of Active Directory, Data servers and Engineering Software license server.
Manage network services and other network components like installation, configuration and administration of VPN, Cisco Routers, switch and Samsung PBX system.
LAN and Telephone cabling, PBX 110 block wiring and cable patch panel termination
Installation of point to point wireless network links to project site offices.
Provide support to Audio and Video conferencing meetings.
Provisioning and installation, configuration and administration of backup system, servers and storage systems Support ASU project for National Industrial Gases Company - a subsidiary of Saudi Basic Industries Corporation.
Support ARAMCO RCTF (B10-10-000741) Clean Fuel Transportation project.
Coordinates to vendors and ISP for Internet and telephone system problem issues and resolution
Consolidation of IT Support team weekly and monthly reports.
Contribute to the maintenance of documentation on standard technical configurations, changes or variations to the standard technical configurations, as well as associated standard processes and operating manual procedures.
Plan, establish and mobilize the project or part of project at start-up.
Liaison with the Customer, Customer representatives, Sub-contractors, and project support units to act on problems and risks within the project
Coordinate with Project Team regarding Installation plan & design inspection and verification
Ensure resources are fully utilized within the project life cycle.
Ensure project deliverables are on target and elevate probable issues that may be attributed with identified constraints.
Manage, supervise construction / installation.
Systems Operations Management (Setup and Administration)
SYSTEM ADMINISTRATOR /SENIOR IT TECHNICAL SUPPORT (SSIP Head Office)
Administer and oversee the network and computer systems daily, including the creation, deletion and maintenance of email and active directory user accounts passwords and all other associated security parameters
Configure, test and maintain computer and networking hardware for the main office and client networks
Administrations of network security firewalls, implement security policies and procedures as well as consulting on general security measures.
Implement and maintain IT infrastructure and related system software, hardware and utilities to ensure an effective and efficient systems environment
Recommends change to improve system and network configurations including computer related changes
Maintains web server services (such as APACHE, IIS) allow for internal and external access to websites.
Technical support staff responds to individual user’s difficulties with computer system like: email services and ms office applications, virus issues and all IT related concerns.
Prepare reports like issue log, change log, network performance logs and hardware and software inventory
Performs system backups and recovery processes.
Remote Access and VPN set-ups, configuration and maintenance
Completed the 2 years Computer System Technician course