Joseph Boutros

Project & Special Business Services
 Twenty (20) years’ experience in Information Technology service delivery with demonstrated experience in the design,
development and delivery of Database systems and IT Solutions and services. Prior leadership experience in the
development and subsequent approval of business cases.
 Strong knowledge of the key challenges facing development and delivery of system integration. Leadership experience
planning, developing and/or delivering system integration initiatives in alignment with departmental strategies,
 Extensive program/project experience building and maintaining productive working relationships with
internal/external stakeholders in complex, multi-disciplinary corporate environments
 Work with existing team members to support the operational requirements of the governance office
 Monitor enterprise wide program execution and identifying appropriate remediation as required
 Drive performance focusing on both quality and financial return
 Conceptualize and present key drivers and relationships between data sets to support business decisions
 Synthesizing analytical findings, translating insights conveying a clear that understanding relevant to the business
context

o Managing departmental capital expenditures and operating budget to meet the department targets with 120%
achievement recognition for six consecutive years.
o Planned over $1.5B dollar projects costing. Achieved savings of at least 3-5% in using different process schemes.

Comprehensive knowledge of financial services industry sufficient to understand, analyze and interpret complex
issues affecting the industry and applying these in innovative solutions.
o Create and present information to executive level audiences as well as the project management community on a
regular basis.
o Locate and define new process improvement opportunities.
o Develop and maintain internal tools and reporting, data mining and multi-database applications.
o Identify and analyze problems, implement solutions to improve data warehousing.
o Experience with data migration between DB2 and MSSQL using script or export data jobs.
o Co-ordinate design and implementation of disaster recovery plans and procedures.

Engaged in ISO 9001 -2000 certification implementation as internal Audit manager, revising multiple department
processes flowcharts and procedures description.
o Prepared concept & final system designs and submitted tenders of overhead conveyor systems. Carried out design
calculations and analysis for all systems and customized carrier products.
o Designed and implemented more than 25 projects per day and responsible to schedule 100% of all projects to the
company. Generated bill of material for each contractor and plan project schedule.
o Scheduled, built and tested special carriers to suit manufacturing requirements.
o Built in 2000 the first of a kind VPN connecting the remote office in Buffalo, NY with the HQ Office in Mississauga,
ON. System administrator rebuilt relational Database and local trainer.
 Experience and Exposures
o Oversee and maintain the day-to-day operations of a large enterprise, high-traffic Data Base
o Delivery of physical database design, database maintenance, capacity planning, application database support,
analysis, planning and execution services
o Collaborate with Application Development and Solution Architecture teams for Design and Prototyping of existing
and new capabilities using several methodologies
o Good communication and presentation experience with IT and business leadership
o Track and resolve database-related incidents and requests within SLAs and proactively escalate any issues that
cannot be resolved within the established timeframes.
o Respond to database-related alerts and escalations and work with support teams to come up with strategic
solutions to recurring problems.
o Initiate and perform changes on production systems in accordance with the RFC process.
o Creation and maintenance of documentation and procedures related to assigned tasks or projects.

Provide comprehensive technical support for CAD products and affiliated products as noted above to customers.
 Train customers on CAD products and affiliated products.
 Travel to customer sites to provide onsite support and training
 Liaise with customers and in-house staff and partners
 Provide explicit instructions related to CAD products to external and internal customers
 Interpret inquires related to CAD products and provide technical solutions as required
 Troubleshoot issues with training equipment

Worked closely in team, developed e-learning educational tool, evaluated and debugged version and introduced pilot
test drive for other students and professors.
 Managed & acted as instructor of courses in Computer Aided Design (CAD) Laboratories
 AutoCAD 2D & 3D modeling courses.
 Finite Element Analysis (FEA) Method and Applications in Design (ANSYS, COSMOS).