SME PARTNER RESOURCE – DU TELECOM /BACK OFFICE/ SUPPORT - Du Telecom Operations/SALES COORDINATOR
Eurostar Group
Total years of experience :21 years, 5 Months
A. SME PARTNER RESOURCE - DU TELECOM
1. Responsible to deliver and provide update to Back Office team with regards to SME Communication details.
2. Track and analyze all the pending order from the SME tracker.
3. To liaise closely with the sales support and operation team from the submission of the application until the last step of activation.
4. Validation of documents before placing any order by creating an activity in CRM to deliver product/services to the customer in a committed SLA
5. Capture each client cases on CRM and issue through token number for any further reference / follow-ups
6. Escalate any key issues / long pending cases to the key account manager and top management that requires necessary action.
7. Assist the account Manager with the overall activities of Du Helpdesk.
8. Handling corporate mails, assisting the customers on all their queries and giving feedback with regards to reported complaints.
9. Have a good knowledge in Business support and control system (BSCS) and Customer Relationship Management (CRM) software like Siebel where we get the overall view of the client along with the on-going communications and open issues if any.
10. Create new prospect to generate new du account of a certain new company.
B. BACK OFFICE SUPPORT - Du Telecom Operations:
1. Maintaining records of specific details relating to the customer complaints, inquiries, feedbacks, customer transactions and interactions.
2. Managing and improving the operational processes, policies, and systems in support of the organization’s mission.
3. Supervising overall operational management, systems.
4. Plays an important role in processing all SME orders (DU system access will be provided) maintaining track records. Coordinate with sales support team to follow up and handle all sales related queries & issues.
5. Ensure proper documentation requisite for determining customer eligibility.
6. Attend to customer enquiries, complaints and ensure total customer satisfaction is achieved.
7. Oversees the daily sales and Operations of the Project.
8. Help exceed Company sales and Operations Goals and work with sales to establish Sales Targets.
9. Responsible for Management report (MIS)
10. Oversee the project procedures and policies
C. SALES COORDINATOR for Project Team
1. Achieving Sales Targets
2. Delivering sales presentations.
3. Creating and developing on-going business relationship with the business client’s.
4. Effectively maintains and retains existing customers by building long-term relationships.
5. Build customer base by meeting with potential clients and briefly explain on the benefits of the products.
6. Responds to all enquiries and sales requests within specified timeframe.
7. Maintains high customer satisfaction ratings that meet company standards.
8. Tracks personal sales statistics and Perform collection activities as required.
9. Participates in continued education to learn about new products and improved sales techniques.
10. Works closely with the technical support, procurement and warehouse support team.
• Performs entry level work Tapping and Anode Changing -which involves crust breaking -molten metal removal -covering anode with ore
• Operates Overhead Crane which house the operator in air conditioned and filtered cabin
• Assist in carrying out any task that has been trained to do within the production areas
• Perform all tasks in a safe and efficient manner in compliance with the company’s operating procedures and safety regulations
• Ensures fire safety equipment (fire alarm system, smoke detectors, fire extinguishers, etc.) are operational and that inspections are current, and forwards inspection reports to supervisor
Company Profile - Authorized Distributor of Farnell, Omron, Sanwa, Katko. Additional
brands are CK tools, Eupec, Lutron, Mitsubishi, Semikron, Texio, Time
Electronics and Weller.
Responsibilities:
• Responsible for development and delivery of product demonstrations
• Making technical presentations and demonstrate how a products meet client needs
• Calculating client quotations;
• Analyzing costs and sales;
• Negotiating tender and contract terms to meet both client and company needs;
• Solving client problems;
• Searching for new clients who might benefit from company products or services and maximizing customer potential in designated regions
• Managing and interpreting customer requirements - speaking with clients to understand, anticipate and meet their needs
Specialized Design & Décor/Gallery Interior Décor, FZE
Responsibilities: • Reports to the General Manager
• Liaise with Machine Suppliers for spare parts and technical support.
• Machine and Equipment evaluation for pre and post acquisition.
• diagnosing breakdown problems
• controlling maintenance tools, stores and equipment;
• monitoring and controlling maintenance costs;
• Writing maintenance strategies to help with installation and commissioning guidelines.
• Machines maintained;
o 3-axis CNC Router
* (9) single-ATC spindle machine - Flexicam
* (4) 3-spindle machine - Flexicam
o 3-axis CNC Laser
* (1) 40W - Trotec
* (1) 100W -Eurolaser
* (1) 400W - Mecanumeric
o Air Compressor
* (1) 900 liter capacity piston type-11kW
* (3) 500 liter capacity piston type-11kW
* (1) 200 liter capacity piston type-2kW
* (1) 900 liter capacity screw type-11kW
o Air Dryer
* (3) 3000 liter per minute capacity at 16bar
Ashraf & Partners Company
Sales Executive (May 2007 - July 2007)
Dubai, U.A.E.
• Introduces and promotes Samsung products such as latest digital cameras.
• Presentation and do the demo of different existing model of Samsung digital cameras.
• Make daily reports about the sales and the stocks
Phoenix Precision Technology Corporation
Technician (December 2003 - December 2006)
No 290 Chung-lun Village, Hsin-feng District
Hsinchu County 304, Taiwan
Responsibilities: • Responsible for the circuit formation of different electronic parts.
• Assembles Integrated Circuits includes solder, mask processing in which circuits are made to be finalized in different electronic functions
• Program machine to test specific boards.
• Testing of sampled assembled boards for quality assurance.
• Generate reports regarding the status of the batch sample testing.
Best Employee of the Third Quarter 2005 - Phoenix Precision Technology Co.
Hsinchu, Taiwan, R.O.C.
Trinet Multimedia Systems Co.
Cabling Installer (June 2002 - Nov 2003)
Cebu City, Philippines
Responsibilities:
1. Installing and performed structural cabling such as telephone, networking of computers in given proposals, offices especially new sites of buildings.
2. Responsible also in monitoring the network and also satellite installer for communication access.
3. Splicing and installation of fiber optic cable.
4. Termination and testing of new cabling.
5. Responsible for testing and troubleshooting of cable.
6. Setting up new telecommunications frames.
ACHIEVEMENTS/AWARDS
Best Employee of the Year 2005 - Phoenix Precision Technology Co.
Hsinchu, Taiwan, R.O.C.
Bachelor of Science in Electronics and Communication Engineering University of San Jose Recoletos Cebu, Philippines, 1997 - 2002