Showroom Manager
Rivoli Group
Total years of experience :19 years, 3 Months
Rivoli Group WLL
Retail Showroom Manager
Brand Portfolio: Omega, Glashutte, Longines, Rado, Tissot, Hamilton,
Certina, Pierre Blamain, Mido
Contributions:
• Completes store operational requirements by scheduling and assigning employees, following up on work results.
• Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
• Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
• Ensures availability of merchandise and services thru respective brand manager coordination to assure core selling products are all time available.
• Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.
• Secures merchandise by implementing security systems and measures.
• Protects employees and customers by providing a safe and clean store environment.
• Maintains the stability and reputation of the store by complying with legal requirements.
• Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
• Develop strategies to improve customer service, drive store sales, and increase profitability.
• Ensure customer needs are met, complaints are resolved, and service is quick and efficient.
• Contributes to team effort by accomplishing related results as needed.
Computer Analyst / Key Account Specialist
Contributions: (Computer Analyst/System Admin)
• Generating customer’s databases, inventories and accounts.
• Planning security measures regarding data integrity, backup, and security.
• Trouble shooting any computer system failures and giving solutions according to its requirements.
• Installations of computer software for office use.
• Identify user requirements, set up computer databases, and test and coordinate modifications to the computer database systems.
Contributions: (Key Account Specialist)
• Promote and demonstrate knowledge within a set geographic region to increase sales among high profile restaurants and retail accounts.
• Make regular sales calls to designated accounts to cultivate customer relations and satisfaction with service provided.
• Partner with multiple sales divisions in the accounts to increase sales and act as a liaison with customers regarding selections and placements.
• Demonstrate consultative sales abilities through successful presentations of product, the promotion of new and existing portfolio items and the expansion of business.
• Exhibit discipline and resourcefulness to meet/exceed assigned monthly quotas and placement objectives.
• Participate in sales meetings and on-site training to remain educated in company policy and industry trends/developments.
• Educate account staff through preparation and performance of on-site training for restaurant and retail trade.
• Create, coordinate, and attend on-site promotional functions at established customer accounts. (i.e. beer drinking contest, red horse music laban and product launches).
• Present self with integrity, professionalism and commitment as company’s salesperson with responsibilities for presented policies.