Communication Analyst
CME Offshore
Total years of experience :13 years, 7 Months
Telecom Expense Management
Outsourced for Tangoe inc. (TNGO fortune 1000)
• Communicating remotely with clients from international countries.
• Researching and analyzing telecom invoices coming from American and Other
International carriers.
• Communicating and coordinating with the company’s associate team in the US and
China.
• Developing new services and tasks as per the client’s requests.
• Downloading and uploading invoices from carrier sites.
• Documenting and presenting analysis in structured mapping plans.
• Preparing daily tasks, maintaining the client’s standard quality, maintaining SLA days.
• Prioritizing workloads, resolving issues, training, and evaluating team members.
• Attend weekly calls with USA team to share Updated information and issues.
• Suggesting process automation solutions for our daily work.
• Identifying and resolving clients billing complaints.
• IT representative in my team: Able to fix all Technical issues.
Side Project effort in CME Offshore:
• Member of CME Buzz Team “Innovate, think positive”: The team’s duty is to find new innovative ideas to the company and work on it to motivate all the employees and make changes.
• Worked as a sales person: Market a new phone application for Nurseries.
• Working as a Quality Assurance on Android and IOS for “Daycare Channel” Application, Supporting the software engineers.
• Supporting the IT manager in the network upgrade in CME, changing all the network cables and devices plus testing.
• Create a page on SharePoint platform to facilitate the daily work process for my team.
• Create a database of all online stores available in UK to support the software engineers in creating an application for shopping.
• Assist the HR department in Hiring new comers, made several Interviews.
• Prepared technical presentation to share my IT knowledge to my team members.