Joseph El Helou

. Negotiate with customers to constantly improve the outcome of
sales relationships and reach targets.
. Visits gas stations regularly to make sure that all communicated
policies and procedures are applied.
. Inquire with customers about their needs for product changes and
renovations.
. Follow up on collections from customers.
. Keep log of any observed infringements to the brand requirements.
. Monitor competitor’s performance, activities, services and added
value in the market.
. Identify opportunities with potential customers.
. Maintain a high standard of customer satisfaction through good relationships with all customers.

. Responsible of the overall sales growth and profitability.
. Increase by 15% the monthly sales during the first year.
. Supervise a team of technicians (mechanical and electrical) offering a wide range of services.
. In charge of the performance and business data applying it daily to operations and decisions in order to increase productivity.
. Acquire a vast client list from various industries from the North to the South of Lebanon.
. Conduct a wide marketing campaign through social media (Facebook & Instagram) and radio advertisement.

. Prepare action plans by individuals as well as by team for effective search of sales leads and prospects.
. Initiate and coordinate development of action plans.
. Penetrate new markets by increasing sales by 20% per year.
. Lead a team of sales executives by achieving monthly target through incentives and commission.
. Acquiring new customers through meetings, expositions and forums.
. Coordinate the sales effort with logistics, accounting and technical support.

2014-2016
. Manage the sales and marketing departments as well as 550 employees.
. Open more than 60 new retail shops in the first year.
. Travel to different countries to perform presentations to our partners in Uganda and Malawi to implement my successful plans.
. Increase ticket sales by 25% through continuously reviewing and analyzing sales statistics for each retail store.
. Successfully providing directions and advice on how to continue to increase sales.
. Lead the marketing team through TV and billboards campaigns.
. Acquire new franchisee to increase sales and brand awareness.
. Continually monitor agent’s sales patterns and develop our product
and prices of competitors.
. Recruit and train all sales and shop managers.

. Responsible for indoor sales of all spare parts in Lebanon and Cyprus. . Successfully organize over 6000 spare parts located in showroom and Warehouse.
. Maintain storage area by organizing floor space, adhering to storage design principles and recommending improvements.
. Respond to all client inquires as quotations and after sales service. . Help our clients to identify spare parts equipment using SERVICE POINT SHERLOCKand spare parts catalog.
. Work directly with the accounting department for solving customers’ financial issues.
. Plan, organize and supervise the daily warehouse operations and
activities including receipts, documentation, storage, safety, distribution of products and maintenance of inventory.
. Prepare orders from HEIDELBERG Germany for delivery, loading
vehicles, schedules, deliveries and pickups.
. Coordinate work functions and inventory transfers with vendors and suppliers.

. Arrange all necessary documents for import and export products. . Deal with the shipping companies concerning container prices.
. Keep track of quality, service, delivery time transport costs and efficiency
. Ensure appropriate and accurate shipping storage of all freight including transit import and export.
. Evaluate efficiently the transport costs and services within the company’s budget.