Manager - Services - current job
IPAQ COMPUTERS LLC
Total years of experience :20 years, 1 Months
Allocating / Scheduling work, attending meeting with clients and giving technical advises, proposals to meet their needs. Installing, configuring Wndows Server OS, Workstations, Configuring Users and Computers as per customer requirements. Installing & configuring Routers / Firewalls & securing them as to meet customer needs.
Responsible for conducting moderately complex network system
administration and designing activities to maximize network capacity
Technical Support
* Troubleshooting problems pertaining to performance tuning, network administration, application conflicts and
system bugs; providing technical support to every department, conducting weekly meetings with management & users
to discuss the status for peacefully workflow the system
* Addressing queries regarding the information system / software & extending onsite support to the clients including
maintenance of hardware / software
* Participating in cross‐functional team meetings; supporting the administrative staff in their day to day tasks;
furnishing the qualitative technical services to internal and external customers
Key Result Areas:
* Performed the following activities:
o Involved in user creation, access rights, data backup and its follow up
o Maintained smooth IT working environment for our staff
o Prepared and maintained IT related documents for IT and ISO Audit
* Administered a team of professionals doing networking and hardware maintenance
courses: Microsoft Certified System Associate (Windows 2012) * Microsoft Certified IT Professional (Windows 2008) * Microsoft Certified System Engineer (Windows 2003) o MCSE – MS. ID No. 6637896) * Certified Associate Wipro Accredited Service Engineer by Wipro’s Training
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