Joseph Fernandes

Manager - Services - current job at IPAQ COMPUTERS LLC

• January 2015 to March 2016

Allocating / Scheduling work, attending meeting with clients and giving technical advises, proposals to meet their needs. Installing, configuring Wndows Server OS, Workstations, Configuring Users and Computers as per customer requirements. Installing & configuring Routers / Firewalls & securing them as to meet customer needs.

Administrator at ADPI Designers and Planners (Aeroports de Paris Ingenierie)

• United Arab Emirates
• June 2007 to September 2014

Responsible for conducting moderately complex network system
administration and designing activities to maximize network capacity
Technical Support
* Troubleshooting problems pertaining to performance tuning, network administration, application conflicts and
system bugs; providing technical support to every department, conducting weekly meetings with management & users
to discuss the status for peacefully workflow the system
* Addressing queries regarding the information system / software & extending onsite support to the clients including
maintenance of hardware / software
* Participating in cross‐functional team meetings; supporting the administrative staff in their day to day tasks;
furnishing the qualitative technical services to internal and external customers

Service Engineer at Al Suwaidi Computer Co., LLC

• United Arab Emirates
• September 2000 to June 2007

Service Engineer at M.S. Computer Superstore, Kollam

• United Arab Emirates
• December 1995 to September 2000

Service Centre

• to

Key Result Areas:
* Performed the following activities:
o Involved in user creation, access rights, data backup and its follow up
o Maintained smooth IT working environment for our staff
o Prepared and maintained IT related documents for IT and ISO Audit
* Administered a team of professionals doing networking and hardware maintenance