Joseph Gerges

QATAR POST | Key Account Manager - Banking, Corporate & Government (B2B & B2G)


• Orchestrated and closed mega business deals generating over a multi-million in revenue, by identifying and developing untapped opportunities within logistics and digital services.

• Directed a multi-million dollar B2B portfolio, serving as the primary interface for high-profile banking, government, and mega private sector clients.

• Secured and expanded alliances for e-Government Delivery, EMS, and E-Commerce Fulfilment, integrating seamlessly with client operations.

• Played a pivotal role in Qatar Post’s modernisation, aligning service innovation with national digital transformation goals.

• Consistently exceeded annual targets by cross-selling Freight Forwarding, Warehousing, and Digital Services, delivering tailored solutions that maximised client value.

• Led high-stakes tenders from business plan drafting to contract execution, ensuring successful onboarding of new clients.
• Partnered with senior leadership to conduct market surveys, uncovering opportunities in Hybrid Mail and Shipping Services.

• Optimised CRM workflows and performance timelines, boosting client retention and resolving complex issues.

• Pipeline Development: Transformed cold prospects into long-term strategic accounts through relationship-based selling.

• Managing the sales team and all sales activities within the company.
• Motivating staff and leading the team to achieve sales targets.
• Interviewing and selecting new members of the sales team.
• Carrying out sales training with sales executives and role-playing sales techniques.
• Ensuring all administration for sales is completed effectively.
• Setting sales targets and activity key performance indicators.
• Reporting on progress towards sales KPI’s.
• Visiting customers and potential customers alongside sales executives.
• Cold calling customers and selling services and products.
• Chasing leads and following up on opportunities to generate sales.
• Arranging to attend industry conferences and events.

• Setting up meetings and preparing the meeting presentation, until following up the new business opportunities.
• Introducing and promoting new product development to prospective clients.
• Expanding the product range supplies to the existing clients.
• Overseeing the development of marketing literature.
• Preparation and presentation of reports about calls meetings, projects and prospective deals to the management.
• Providing management with the monthly sales update.
• Developing and maintaining the current prospective client database.
• Developing a sales contact plan to include cold-calling, direct marketing, and attending industry events to build relationships with the key prospects.
• Understanding the prospective client’s business needs and develop a tailored digital marketing proposal.
• Retail the low and medium scale client’s new projects, government offices, construction site offices, project consultants and pass on to project/ ID team to further expansion.
• Prepare and follow up on all project/ID tenders/quotations etc.
• Following up with the customers/contractors for all the tenders /quotations submitted on a weekly basis.
• Meeting the manufacturer’s representative for all the new products and the latest development.
• Dealing with a wide array of high quality “European and American” products as follows:

 Acoustic & Non-acoustic Wall Panelling.
 Auditorium Seating.
 Cafeteria Furniture.
 Custom Furniture.
 Demountable Partitions.
 Disking & Storage.
 Educational Furniture
 Foldable Partitions.
 Hospitality Loose Furniture.
 Institutional/Educational Furniture.
 Kitchen Cabinets.
 Loose Lay Flooring.
 Lounge Seating's.
 Metal Ceilings.
 Metal Storage Solutions.
 Mobile Shelving.
 Office Chairs.
 Office Seating Sofas.
 Offices Carpet Tiles.
 Raised Floorings.
 Reception Units.
 Rubber Flooring and Vinyl/sports.
 Soft Seating's.
 Sports Seating.
 Wood Flooring.

• Developing domestic and international tour packages by visiting destinations and suggesting interesting travel routes or places of interest.
• Designing flexible tour packages to meet the needs of different clients. Exploring and identifying new business opportunities in a competitive and rapidly changing industry.
• Assisting with passport and immigration issues.
• Ensuring all travel arrangements run in accordance with the plan and that accommodation, meals and service are satisfactory.
• Responding to questions and offering assistance with any issues that arise.
• Liaising with hotels, coach companies, restaurants and other clients.
• Advising and assisting client’s inquiries about facilities, tourist sites, restaurants and shops on each destination.
• Presenting and maintaining reports and records.
• Organizing and attending tourism events, conferences, workshops, seminars and exhibitions.

• Identify the potential candidates, recruit, retain qualified staff, and develop the team that contributes to the unit and to achieve stretching targets company goals.
• Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person or property to be insured, and to discuss any existing coverage.
• Ensure the staffs maintain the appropriate insurance licenses and provide information on changes regarding insurance products and services.
• Coaching the selling team to become a strong and winning team.
• Supporting the team and motivating them to sell insurance through joint sales. Assisting sales agents by providing expertise regarding insurance providers and services and assist in sales if necessary.
• Analyse profit & loss of agents.
• Generating new business through active involvement in the sales process as well as the expansion of the sales force and achieve sales budget.
• Resolving customer complaints regarding sales and service. Review operational records and reports to project sales and determine profitability.
• Preparing reports and maintaining insurance records and policies. Prepare activity reports with the interpretation, implementation and enforce company policies, strategies and procedures.

Started as Sales Agent for steel structures and telecommunications towers.
• Assisting in the process of surveying the full area to be covered.
• Negotiating with landowners and real estate in selected places on the agreement on the rental value with the delivery of checks.
• Providing general assistance to each team to work in construction sites of the purchase of the crisis of the building and all accounts.
• Dealing with the general contractor of the Huawei project (www.huawei.com), Mobinil network (www.mobinil.com), as well as Ericsson (www.ericsson.com) to visit all the sites and solving any problems at work directly.
• Preparing the budget and expenditure analysis.
• Analysing all expenses and preparation of daily reports.
• Reconciling bank balances; recording general ledger entries.
• Preparation of accounts for the movement of the Journal of the Exchequer.
• Following up and reviewing cash transactions on a daily basis and comparing with the registered accounts towards all expenses.
• Preparing company employee payroll, incentives, rewards and commissions.
• Reviewing invoices issued by the Company prior to delivery to customers.
• Preparing and issuing notices, discount profit for commercial and industrial.
• Negotiating the best prices in all the services provided and all the purchases of the company.

Accounting Teacher For University Students Regarding (Tax Accounting, Cost Accounting, finance management)
covered the following, specific tasks My DUTIES:
Prepare individuals on how to deal with all the accounts related to taxes and government accounting and financial management of university book with adequate explanation, According to your curriculum lectures and work summary to them, Ain Shams University Faculty of Commerce, Cairo University and the Higher Institute of Cooperative Studies, administrative.