Fatma Abu Hashim, Project manager

Fatma Abu Hashim

Project manager

iHorizons

Location
Qatar - Doha
Education
Bachelor's degree, Computer science
Experience
16 years, 0 Months

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Work Experience

Total years of experience :16 years, 0 Months

Project manager at iHorizons
  • Qatar - Doha
  • My current job since November 2021
sales administrator at Diyar Middle East
  • Qatar - Doha
  • My current job since July 2018

1. Provide secretarial assistance and support to the Sales Team.
2. Prepare Quotes, Proposals, Cost Sheet and Tenders.
3. Preparing the Tender submissions.
4. Update on the Tender list and their respective clarification replies by FAX.
5. Responsible for maintaining all the Sales Order Files both hardcopy & soft copy.
6. Manage all client enquiries, acknowledging receipt of information and advising expected quotation lead time. Follow up where additional information is required by the team to fulfil the enquiry.
7. Other general administrative duties, including telephones, correspondence, email, mail, office supplies, etc

Executive Marketing Communications at Jungle Zone WLL (Hyatt plaza Shopping mall)
  • Qatar - Doha
  • February 2017 to April 2018

1. Creating marketing plans.
2. Organizing Customer events for the kids.
3. Developing marketing materials to generate sales leads.
4. Producing press releases and advertisements.
5. Managing corporate discount contracts and customers.
6. Developing brand awareness and online reputation.
7. Liaising with other departments (customer relations, sales etc.) to manage company reputation.
8. Overseeing all company social media accounts management.
9. Developing engaging, creative, innovative content for regularly scheduled posts, which enlighten audiences and promote brand-focused messages.
10. Monitoring and developing reports on competitor activity within social media spaces.
11. Translating marketing material and rewriting it in Arabic and vice versa, ensuring that the meaning of the source text is retained.

HR Admin at Al Futtaim Group
  • Qatar - Doha
  • March 2016 to February 2017

1. Creating files for employees containing relevant data (CV, Passport copy, ID copy and Certificates).
2. Arranging leaves and returns of employees and calculating their leave balance.
3. Implementing and supporting multiple SAP HR sub-modules.
4. Supporting end users on multiple HR platforms.
5. Handling all employee’s emails to HR.
6. Handling the departure of employees including calculating their End of Service Benefits.
7. Understanding SAP interfaces, conversions, reports, and enhancements.
8. Preparing Business Visas (issuing and following up on renewals) - Job Offers - Job Action forms - Contracts - all letters to Governments (Family visas, renewals, No Objection letters, driving licenses ....) anything requested by employees

marketing assistant at Urbacon trading and contracting
  • Qatar - Doha
  • May 2015 to January 2016

1. Taking prospective tenants on site tours.
2. Property Liaison: acting as an effective liaison between tenants and building engineers, security and housekeeping by communicating proper information, ensuring tenant requests are resolved in a timely and professional manner
3. Greeter: Answering telephones, and greeting guests and visitors to the management office, exhibiting a professional, mature, courteous, gracious and efficient manner
4. Providing direct support to the General Manager and/or Assistant General Manager
5. Responsible for notifying tenants and vendors of requirements via letters or Emails
6. Tenant Events: Responsible for planning and coordination of all schedule tenant events at the property
7. Tenant Meetings: Planning the agenda for meetings and having them approved by the management.
8. Supporting sales presentations by assembling quotations, proposals, videos, slide shows, demonstration and product capability booklets; compiling account and competitor analyses
9. Preparing mailers and brochures by formatting content and graphics; arranging printing and internet packages
10. Maintaining marketing library by checking and replenishing inventory
11. Providing marketing tracking and research information by collecting, analyzing, and summarizing data and trends.

marketing research assistant at Urbacon trading and contracting
  • Qatar - Doha
  • May 2014 to January 2016

1. Taking prospective tenants on site tours.
2. Property Liaison: acting as an effective liaison between tenants and building engineers, security and housekeeping by communicating proper information, ensuring tenant requests are resolved in a timely and professional manner
3. Greeter: Answering telephones, and greeting guests and visitors to the management office, exhibiting a professional, mature, courteous, gracious and efficient manner
4. Providing direct support to the General Manager and/or Assistant General Manager
5. Responsible for notifying tenants and vendors of requirements via letters or Emails
6. Tenant Events: Responsible for planning and coordination of all schedule tenant events at the property
7. Tenant Meetings: Planning the agenda for meetings and having them approved by the management.
8. Supporting sales presentations by assembling quotations, proposals, videos, slide shows, demonstration and product capability booklets; compiling account and competitor analyses
9. Preparing mailers and brochures by formatting content and graphics; arranging printing and internet packages
10. Maintaining marketing library by checking and replenishing inventory
11. Providing marketing tracking and research information by collecting, analyzing, and summarizing data and trends.

Bilingual Secretary and Document Control at KEO International Consultant
  • Qatar - Doha
  • March 2013 to April 2014

1. Carrying out secretarial activities such as: drafting letters, hand-over notes, fax transmission, E-mail messages etc. from brief notes or oral instructions. Types and proof reads a variety of materials including reports, etc.
2. Dispatching outgoing mail and maintains record of documents which require Job Officer’s response and follows-up necessary actions. Maintains the Bring-up system and follows-up work progress. Ensures direct delivery of confidential materials/mail. Receives and relays messages and answers routine queries.
3. Establishing and maintaining various filing and records management systems
4. Coordinate all activities related to the document control procedure, including technical documents, drawings, and commercial correspondence
5. Makes sure that controlled copies of latest approved documents and drawings are given to the appropriate staff, subcontractors and suppliers as applicable
6. Maintain updated records of all approved documents and drawings and their distribution clearly
7. Prepare Correspondence & Confidential Documents, internal memos and process e-mails, including distribution to the concerned departments/personnel and follow up for reply/closeout.
8. Responsible for establishing and maintaining accurate files, Handling EDMS for day to day incoming and outgoing documents/ transmittals
9. Maintaining electronic and hard copies of documents & respective registers for easy access and control and to generate various reports for different internal departments such as Planning, QHSE, Procurement, Commercial etc... As required.
10. Provide Secretarial Support to the Project Manager

CSR in Business solution, AL Nokhba , Billing , Pilot & technical support. at Ooredoo ( Qtel)
  • Qatar - Doha
  • June 2010 to January 2013

1. Determines requirements by working with customers.
2. Answers inquiries by clarifying desired information; researching, locating, and
3. providing information.
4. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
5. Fulfills requests by clarifying desired information; completing transactions;
6. forwarding requests.
7. Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
8. Maintains call center database by entering information.

Secretary & Coordinator at Barwa Real estate
  • Qatar - Doha
  • November 2007 to March 2010

1. Telephone operations.
2. Prepare/edit all official outgoing correspondences (English & Arabic)
3. Consolidate progress reports and other documents.
4. Take/receive/sort calls on behalf of the BFD team.
5. Fax correspondences, send postal letters or e-mails.
6. Provide immediate support to the CEO in all official works in the absence of his Executive Secretary.
7. Visitors’ hospitality reception.
8. Arranging Engineer‘s files.
9. Writing and addressing transmittals, internal memos & letters to other companies.
10. Maintaining office store’s inventory (issuing & corresponding LPO’s, receiving items, recording incoming & outgoing stock, preparing monthly stock requirements, writing receipts for outgoing items).
11. Maintaining the daily visitors’ log.

Education

Bachelor's degree, Computer science
  • at Nile Valley College
  • September 2011

Bachelor's degree in Computer Science it's about software and programing

Specialties & Skills

Personal Assistant
Administration
Customer Service
* Skilled in multitasking; disciplined, fast-learner and hardworking
Computer Literate: Proficient in MS Office Word, Excel, Power Point, Outlook, ACCESS, Adobe Acroba
Organizational Astuteness, Managing Processes, Process Improvement, Reporting Skills, Change Managem
Documentation Skills,Listening,Phone Skills,Resolving Conflict, Analyzing Information,Multi-tasking
Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge
Coaching, Client Relationships, Supports Innovation, Developing Standards, Administrative Writing

Languages

Arabic
Expert
English
Expert

Memberships

Qtar center for voluntary activities
  • Volunteer
  • January 2009

Training and Certifications

Development of Executive secretarial skills (Training)
Training Institute:
OSOOL training & consulting
Date Attended:
February 2009
E-mail & Business writing (Training)
Training Institute:
Berlits
Date Attended:
May 2008
Believe in Your Abilities and Invest Your Thoughts (Training)
Training Institute:
Al Forsan Center for Training and Consultancy
Date Attended:
January 2010