Group Development Manager
Al Sharqi Holding
Total des années d'expérience :15 years, 9 Mois
Major Achievements
• Fully initiated and launched a new company under the group
• Created the flow charts and digitalized the operation under ERP
• Created training manuals for the full group (1800+ employees)
• Partnered with QNB to digitalize all collections with an innovative solution
• Led a dynamic team of business development professionals in operating, optimizing, and securing key accounts, resulting in a 30% increase in revenue within the first year.
• Utilize data-driven forecasting models to accurately predict market trends and customer demands, facilitating proactive decision-making and efficiently allocating resources.
• Cultivate and maintain strong relationships with industry leaders, partners, and stakeholders to drive collaboration and growth opportunities.
• Provide quarterly basic training sessions for new joiners & intermediate courses for more senior staff members, including Customer Service Training, Sales Training, HSE Training, Business Fundamentals, Microsoft Office, and others.
• Led the planning and launch of innovative new services based on market research and customer feedback; increasing the overall company revenue and diversification of the service portfolio.
• Established a comprehensive CRM system to improve lead tracking, customer segmentation, and personalized follow-up strategies.
• Continuously analyze and adjust sales tactics, resulting in an increased conversion rate.
• Collaborate with cross-functional teams to create comprehensive go-to-market strategies for new services, including marketing campaigns, sales training, and customer support plans, ensuring a seamless introduction into the market.
• Ensure compliance with Health, Safety, Environment, and Quality (HSEQ) standards.
Major Achievements
• Expanded 17 additional C-stores across Lebanon
• Introduced the automatic washing machine with the Wash & Go option
• Represented the Lebanese chapter at the 2017 World Assembly
• Maneuvered the business through the pandemic and the hyperinflation
• Managed a multi-million-dollar retail operation, overseeing all aspects of merchandising, inventory management, and sales strategies.
• Successfully implemented data-driven pricing strategies, resulting in a 13% increase in profit margins.
• Led a team of 50+ employees, fostering a culture of excellence, customer service, and teamwork.
• Collaborated with marketing teams to execute promotional campaigns, driving foot traffic and sales growth.
• Conducted regular financial analysis to track performance and identify opportunities for cost optimization.
• Designed and implemented store layouts for over 17 retail locations, with a keen focus on maximizing traffic flow, product visibility, and customer engagement to enhance the overall shopping experience.
• Implemented a staff training and development program, resulting in a 20% reduction in customer complaints and a 15% improvement in overall customer satisfaction scores.
• Ensured strict adherence to Health, Safety, Environment, and Quality (HSEQ) standards.
-Directed the procurement of raw materials, goods, and services, optimizing supplier relationships
to reduce costs while maintaining quality standards.
- Negotiated contracts and agreements with suppliers.
- Implemented inventory control procedures, reducing excess stock & improving turnover rates.
- Developed and maintained a vendor rating system to evaluate supplier performance and ensure
on-time deliveries.
- Conducted regular site visits to branches, collaborating with culinary teams to understand menu
requirements and ensure the timely sourcing of ingredients.
• Managed a portfolio of product categories, driving category growth through assortment opt and pricing strategies.
• Conducted market research and competitive analysis to identify trends and opportunities.
• Developed and executed marketing plans and promotions to support category objectives.
• Collaborated with cross-functional teams to align product development and sourcing wit demand.
• Monitored Key Performance Indicators (KPIs) to assess category performance and make da decisions.
• Tracked customer preferences and build relationships with new and existing clients.
• Provided exceptional customer service to ensure satisfaction and loyalty.
• Followed up on leads and inquiries to close sales.
• Utilized CRM to monitor and report on sales performance.
• Utilized market and competitor analysis to inform pricing and sales strategies.
• Maintained a high level of product knowledge to effectively answer customer queries.