جوزيف Rafca

• Hiring, training and evaluation of team.
• Managing day to day operation.
• Setting sequence of service that suits the concept.
• Ensure guests satisfaction and handling any complain.
• Scheduling staff and preparing all needed paperwork.
• Controlling all beverage stock (wine, liquors, and soft drinks).
• Controlling all crockery stock (Chinaware, silverware, glassware).
• Planning, training and creating all issues related to Ace system.
• Maintain high standard quality hygiene, health and safety.
• Generating detailed daily, monthly and yearly reports on business, staff, and profit.

Hiring, training and evaluation of team.
•Managing day to day operation.
•Setting sequence of service that suits the concept.
•Ensure guests satisfaction and handling any complain.
•Scheduling staff and preparing all needed paperwork.
•Controlling all beverage stock (wine, liquors, and soft drinks).
•Controlling all crockery stock (Chinaware, silverware, glassware).
•Planning, training and creating all issues related to Ace system.
•Maintain high standard quality hygiene, health and safety.
•Generating detailed daily, monthly and yearly reports on business, staff, and profit.

Assist the restaurant manager in day to day operation.
•Scheduling, training and developing outlets employees.
•Handling and managing the reservation system.
•Conduct briefings in the absence of the manager.
•Ensuring guests satisfaction and solving problem in case of complains.
•Full knowledge of the P.O.S system, and responsible for day to day closing procedures.
•Ensure all staff is working up to standards.
•Coordination between the kitchen and service employees.

Responsible for opening or closing of the outlet.
•Attending morning and daily briefings.
•Ensure that all staff is up to grooming standards.
•Upselling techniques and lead by example.