IT Specialist
Advanced Systems
Total years of experience :10 years, 6 Months
Prioritizing incoming telephone, voice mail, e-mail, and in person requests for assistance from users. Such as problems with hardware, software, networking, and other computer-related issues.
Gather information about problem and leads user through diagnostic procedures to determine source of error in a timely manner with a demonstration of outstanding customer service.
Working on Dell Power edge Server and built an Active Directory for employees, added Group Policy.
Installed Network connection to the buildings with firewall from sonic wall company.
Worked on Microsoft Administrator to give my team access and licenses for certain programs.
Worked on Access control systems for the building and set them up.
Imaged Dell PC Optiplex 3070 for upper management.
Experience with Active Directory.
Experience with Hard Drive Imaging with the latest technology.
Experience with logon scripting.
Image over 45 pcs in a day.
Worked on Service desk Plus handling tickets and prioritizing.
Worked on Lenovo OS systems doing a refresh to all 2, 500 pc's for this project.
Configured Cisco routers and switches.
Creating a business analysis for my team Working on Powerpoint and Excel and reporting them to management.
Assisted users with their login credentials while working on Active Directory.
Worked on Office 365 to complete my projects through my time in the company. Including skype, excel, powerpoint and word.
Updated Windows 7 to Windows 10 operating systems migrating data from one host to another using XenDesktop and monitoring the device with an Intermapper.
Worked on Citrix systems 9900 assisting users with their access sessions.
Used the latest technology management systems known as Cimplicity to assist users around the country.
Worked on Service Desk Manager ticketing systems.
Attend conference calls over the Cimplicity telephone systems.
Worked with assisting users over skype and bomgar remoting sessions.
Worked on RCC and assisting users to log back in their accounts.
Worked on AS400 assisting new and existing users on how to access and operate the system.
Worked on the Power Max Project by replacing two directors, by following a symmwin sequence of events script.
Strong knowledge on installing and configuring Cisco Routers.
Proficient on Microsoft Word, Excel and PowerPoint.
Worked with clients over the phone addressing hardware or software issues on Remote Desktop Connection.
Strong knowledge on Active Directory.
Created a Virtual Machine Within an ESX Host.
Installed and Configured Cisco Routers.
Strong knowledge of mapping and unmapping Luns and creating volumes on the gui within the vmax
Strong knowledge of Linux Commands.
Resolved a miscalculation from the Brocade Switch by correcting the SFP switches.
Worked on the XtremIO storage device all flash enterprise on the X2R and X2S, its latest version does compression and encryption.
Worked on Ticketing system servicenow.
Worked on configuring Switches and Firewalls for the Powermax.
Experience with layers and routers.
Worked on the Vplex storage project by switching it from a VS2 to a VS 6 for more for better virtualization and more storage across
data centers keeping the same WWN with a total of 32 ports.
Resolve issues on network by troubleshooting on printer spool.
Refine a Mac Address when needed.
Worked on Jira and other templates for workflows to run reports.
Setting up office printers when needed
Worked on enabling apps after windows installation.
Experienced with the Cisco OSPF, and RIP Routing Protocols.
Test ECG analyzer, to make sure no leaks, before using it on patient.
Ping IP address to find out if there is a communication with the network.
Worked with clients over the phone addressing hardware or software issues using Remote
Desktop Connection.
Monitor the network when in the process of upgrading the medical devices from a Windows 7 to a Windows 10 Client with intermapper.
Conduct bridges every week with clients from all over the country regarding the upgrade on medical devices.
Software installation form Windows 7-10 to all medical devices around the hospital.
Test Davinci machine to make sure it will perform correctly on our patients.
Understanding of Cisco OSI layers and their daily functions.
Apply critical information to the TMS Database for medical devices around the hospital.
Install and Reboot softwares to EEG machines all around the Orlando Health Facility.
Verify operating rooms are good to be used after checking the wiring connections patching.
Contacting Vendors regarding the software compatibility to windows 10 of the medical device.
Work on the TMS database according to my supervisors instructions to correct over 15, 000 assets.
Opened the Bair Paw device to make sure it functions correctly before nurses use it on patient.
Maintained constant presence on sales floor to address customer needs in a fast paced environment.
Conducted shipping order for clients over the phone.
Duties included assembling, addressing, stamping, shipping, unloading, unpacking merchandise.
Recording incoming merchandise.
Maintained inventory of shipping materials and supplies.
Determined shipping methods routes or rates for materials to be shipped.
Assigned as a team-lead on periodic basis, with this task I managed the floor and assisted the sales team to achieve their goals.
Approach browsing customers and initiate conversations to determine buying preferences.
Customer support and inventory control.
Recommend appropriate items and direct or lead customers to selections.
Inquire about buying experiences, item preferences and future preferences.
Sign customers up for marketing lists and inform of upcoming promotions or customer events.
Provide information regarding store policies, product manufacturers and popular items.
Proactively sought out customers to assist across sales floor.
Enthusiastically conversed with customers about purchases needs and available products.
Escorted customers to products, answered questions about uses, and made sure all questions were answered and no additional help was needed.
Planned and Organized within territory to maximize efficiency and time in the field.
Taught potential clients about products through seminars and other special events.
Performed comprehensive market research on products and local businesses.
Regularly exceeded targeted sales goals by 10-20%.
Used Networking Opportunities to create successful ongoing business relationships.
Setup Wi-Fi connectivity on Microsoft based desktops and laptops.
Enabled clients connectivity to office LAN printers via Ethernet cards/adaptors.
Loaded and installed x86 64 bit OS Windows10 clients.
Worked on Jira and other templates for workflows to run reports.
Loaded and installed x86 64 bit OS Windows 2008 R2 service pack1.
Installed HBA (Host Bus Adaptors) for laptops and desktops so they can communicate with office
SANs (Storage Area Networks) and private office clouds, with a requirement to create/assign a unique WWN/NAA (word wide name).
Good understanding of SAN Initiators and Aliases.
Basic familiarity with EMC SAN technology devices such as VMAX, Vplex and ExtremIO.
Familiar with an Fiber Optics cabling to allow laptops and desktops to communicate to office SANs.
Installed and upgrade physical RAM memory, the cards used are DIMMs and SIMMs on laptops, desktops & servers.
Basic understanding of OS VMware 5.5 and 6.5, setup and installation of VMDK files and
Datastores to create virtual machines.
Basic understanding of Oracle 11.x database.
Strong understanding of Cisco AnyConnect Secure.
Mobility Client and how it connects to a private vpn remote corporation/server.
Managed Cisco switches catalyst C3650 & C9300 and Cisco Routers ASR 9000 series, in some cases using OSPF protocols, others using RIP protocols.
Strong understanding of DNS and DHCP.
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