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Yousef Serhan, Customer Support Executive

Yousef Serhan

Customer Support Executive·Posta Plus

Kuwait

High school or equivalent, English (TOEFL)

Work experience

Total years of experience: 11 years, 0 months

Customer Support Executive

December 2015 - Present

Posta Plus

Al Farawaniyah, Kuwait

December 2015 - Present

Data entry, answering emails and inquiries, preparing files on Excel sheets, calling customers and offering them help if needed, labeling shipments.

Company industry:
Distribution, Supply Chain & Logistics
Job role:
Support Services

Promoter

December 2014 - May 2015

Cargobayy

United States

December 2014 - May 2015

Promote the company's products and help in increasing their sales, helping out customers in need and hit the weekly sales target.

Company industry:
Sales Outsourcing
Job role:
Marketing and PR

Education

IBT

November 2014

November 2014

High school or equivalent, English (TOEFL)

Kuwait

GPA (percentage): 80%

GPA (percentage): 80%

Data entry, Making and receiving calls, preparing daily and monthly reports, matching/preparing and labeling shipments, scheduling and fixing appointments , handling customers complaints and ensuring that the customer is satisfied.

Al-Shaheen private highschool for boys

May 2013

May 2013

High school or equivalent, commerce

Kuwait

GPA (percentage): 80%%

GPA (percentage): 80%%

Skills

Negotiation
Expert
Negotiation
Expert
Promoting
Expert
Promoting
Expert
Customer Service
Expert
Customer Service
Expert
Receptionist
Expert
Receptionist
Expert
Warehouse Layout
Expert
Warehouse Layout
Expert
Communication
Expert
Communication
Expert
Fluent in both Arabic and English
Expert
Fluent in both Arabic and English
Expert
Sales
Intermediate
Sales
Intermediate
Sales
Intermediate
Sales
Intermediate
Follow up
Expert
Follow up
Expert
Planning and Organizing
Expert
Planning and Organizing
Expert
PC skills
Intermediate
PC skills
Intermediate
Time management
Expert
Time management
Expert
Negotiation
Expert
Negotiation
Expert
Promoting
Expert
Promoting
Expert
Customer Service
Expert
Customer Service
Expert
Receptionist
Expert
Receptionist
Expert
Warehouse Layout
Expert
Warehouse Layout
Expert

Languages

English

Expert

Arabic

Expert

Hobbies and interests

Football,Body Building