Ware House Manager
GNP
Total des années d'expérience :23 years, 2 Mois
responsible for warehousing and quality assurance branch and distribution more details in my CV
Mezzan Pharma Group - Jassim Al Wazzan Sons Gen Trad, Kuwait Jun '07 - Present
Job Designation
➢ Warehouse Manager: Jan '12 - Present
• Responsible for logistics and Quality Assurance Department: Assisted the company to obtain ISO approval and worked on getting the ISO 9001/2008 certificate.
• Determining, negotiating and agreeing in-house quality procedures, standards and/or specifications.
• Assessing customer requirements and ensuring that these are met.
• Setting customer service standards.
• Working with operating staff to establish procedures, standards, systems and procedures.
• Writing management/technical reports and customers' charters.
• Determining training needs.
• Acting as a catalyst for change and improvement in performance/quality.
• Directing objectives to maximize profitability.
• Monitoring performance.
• Maintains receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
• Complies with Kuwaiti state laws, and local warehousing, material handling, and shipping requirements by studying existing and new legislation; enforcing adherence to requirements; advising management on needed actions.
• Safeguards warehouse operations and contents by establishing and monitoring security procedures and protocols.
• Controls inventory levels by conducting physical counts; reconciling with data storage system.
• Maintains physical condition of warehouse by planning and implementing new design layouts; inspecting equipment; issuing work orders for repair and requisitions for replacement.
• Completes warehouse operational requirements by scheduling and assigning employees; following up on work results.
• Maintains warehouse staff by recruiting, selecting, orienting, and training employees.
• Maintains warehouse staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.
➢ Pharmacies Group Supervisor: March '11 - Jan '12
Job Profile:
• Doing regular visits to the pharmacies group, Monitoring and evaluating existing service levels, systems, problems, procedures and practices in order to assure good performance.
• Creating one by one solution for all the problems faced and following up with the pharmacists till the problem has been solved.
• Developing and suggesting to the Pharmacies Group Manager policies and procedures relating to pharmacies operations.
• Reviewing and approving performance evaluations such as annual pharmacists' appraisals.
• Reviewing daily attendance reports for all the pharmacist to take the needful action.
• Providing regular reports to the Pharmacies Group Manager regarding Wazzan Sales Percentage & discounts.
• Recommending to the Pharmacies Group Manager a several means in order to increase / enhance pharmacies sales, when implemented these means increase Sales profit.
• Put a business plan for some pharmacies and submit to the Pharmacies Group Manager for his approval in order to increase sales & profit.
• Coordinating staff meetings topics with the Pharmacies Group Manager.
➢ Pharmacist in Charge at Al Ferdous Pharmacy, Kuwait Jun '07 - March '11
(Division of Mezzan Pharma Group / Jassim Al Wazzan Sons Gen Trad Co.)
Job Profile: • Provided specialized pharmaceutical services to improve drug usage and therapeutic outcomes.
• Advising physicians on issues concerning drug therapy, the inherent toxicity of drugs and their side effects, as well as assisting in the prescription of appropriate doses.
• Ensured compliance with local laws and regulations pertaining to the dispensing of drugs and controlled drugs and the maintenance of required records.
• Performed all functions consistent with the day to day operations of retail pharmacy including processing, compounding, and preparing prescriptions, advising physicians, inventory control, counseling patients on prescriptions, OTC & health related items with necessary instructions.
• Organized store's documentation and pharmacy layout in order expedite and ensure the accuracy of drug processing.
• Prepared and submitted the weekly drug order for the pharmacy.
• Ensured excellent customer service is provided to all patients, and complaints are handled in an appropriate and professional manner.
Al Fahaheel Pharmacy, Kuwait Job Designation: Pharmacist Sep '04 - Jun '07
Comtec Trading Co., Kuwait ( Dealer of Surgical Instruments) Jan '05 - Jan '06
Job Designation: Medical Representative ( Part Time)
Job Profile: • Responsible for Covering MOH Hospitals ( Adan, Farwaniya, Mubarak Al Kabeer, Al Sabah & Jahra) & all Private Hospitals ( Dar Al Shifa, Al Salam & Hadi)
• Arranged appointments with doctors, medical professionals as well as pharmacists in order to spread awareness about the uses of the Equipments/ Instruments that the company is supplying.
• Organized conferences & presentations for doctors as well as other medical professionals to educate them about the benefits of the various Equipments/ Instruments being offered by the particular pharmacy company.
• Timely updates on latest developments that take place in the field of medicine and hence to be able to anticipate which drug will sell more.
• Organized Sales operations by planning meeting, appointments and visits with several medical professionals.
• Built network / relationship with doctors, nurses and other medical govern and developed contacts with people in the medical world.
Job Designation: ➢ Branch Manager for their Giza Branch & Trainer for the Sales Rep. Sep '02 - Aug '04
Job Profile:
• Responsible for Drug distribution, Processing orders, store department, pharmacy sales follow up.
• Solved pharmacist problems & new products detailing for pharmacist & salesmen.
• Responsible for annual resources and revenue planning.
• Set up devising acquisition strategy to cross-sell & acquiring New to Bank clients.
• Built a competent sales mgt., teams, training, motivating and providing update market information.
• Handled strategizing, planning & implementing new ideas of business.
• Analyzed training needs with respect to products, behavioral and managerial developing training modules.
• Provided Training on products & selling skills during Induction programs. Scheduled training programs & prepared reports, trends and analyzed data. Also evaluated training effectiveness.
Pharma Overseas Co., Egypt Sep '01 - Aug '04
➢ Purchasing Manager for their Giza Branch Sep '01 - Sep '02
Job Profile:
• Liaised with different vendors of drugs, equipment or supplies, and coordinate with them in order to determine product availability and terms of sales.
• Prepared and processed requisitions and purchase orders for drugs and equipment.
• Controlled the budgets of Purchase Department.
• Interviewed and hire staff, and oversee staff training.
• Reviewed purchase order claims and contracts for conformance to company policy.
• Analyze market and delivery systems in order to assess present and future material availability.
• Developed and implemented purchasing and contract management instructions, policies, and procedures.
• Participated in the development of specifications for drugs / substitute materials.
• Directed and coordinated activities of personnel engaged in buying, selling, and distributing drugs.
• Prepared reports regarding market conditions and merchandise costs and administer on-line purchasing systems.
• Arranged for disposal of surplus materials.
Wockhardt Company, Egypt ( Sohag & Quena)
Job Designation: Medical Representative ( Ref: Dr Maged Shafik)
Sep '00 - Sep '01
Job Profile: • Organized appointments with doctors, pharmacists and hospital medical teams, which may include pre-arranged appointments or regular 'cold' calls.
• Organized conferences for doctors and other medical staff.
• Build and maintained positive working relationships with medical staff and supporting administration staff e.g. Front Office Assistants
• Managed budgets (for catering, outside speakers, conferences, hospitality, etc)
• Maintained detailed records of all contacts & achieved annual sales targets.
• Planned work schedules and weekly and monthly timetables
• Worked and discussed future targets with the Area Sales Manager / Team.
• Planned and Targeted health professions in the regional area assigned.
• Tracked all the latest developments that occur in the field of medicine for anticipated drug sales area wise.
Trainee ( Pharmacist)
El Omal Pharmacy ( Dr Zaki Yakoub) Jun '00 - Sep '00
El Shefaa Pharmacy ( Dr Makram Millad)
Cairo Hospital, Pharmacy Dept. Jan '99 - Feb '99
October Pharma Factory as Production, Packaging & Quality Control Jun '99 - Aug '99
Sales & Marketing Course from American University of Cairo, ( AUC) Jan '02 to Jan '03 Modules: • Selling Function A, B • Organizational Behavior • Time Management • Business Administration 1 & 2 • Salesmen Sales Statistics
Business Administration Course from American University of Cairo, (AUC) Apr '02 to Dec '02
BSC of Pharmacy from Assuit University, Egypt Sep '95 to Sep '00
fair is around 65%