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joseph youssef, IT Helpdesk

joseph youssef

IT Helpdesk·TSI

Lebanon

High school or equivalent, Computer Science

Work experience

Total years of experience: 4 years, 2 months

IT Helpdesk

January 2017 - January 2019

TSI

United Arab Emirates

January 2017 - January 2019

Assisting IT operation manager in planning day to day activities
•Providing IT support for various BAT employees
•Supporting windows platform clients in various activities such as building OS, troubleshooting incidents, and installing/configuring applications
Company industry:
IT Services
Job role:
Information Technology

Receptionist

January 2013 - January 2014

Cybertech S.A.L

Lebanon

January 2013 - January 2014

Unit for Living Hotel Beirut port, Lebanon
Company industry:
IT Services
Job role:
Customer Service and Call Center

January 2012 - January 2013

NBC computers Jdeideh

Lebanon

January 2012 - January 2013

Computer hardware & software repairs.
•PC & laptop assembly.
•Receiving, delivering & updating stock.
•Responding to maintenance & sales phone calls/e-mails.
•Store management.
•Indoor & outdoor sale affairs.

Education

Notre Dame University (NDU)

January 2011

January 2011

High school or equivalent, Computer Science

Lebanon

Sagesse St. Maroun, Jdeideh, Lebanon Primary & Complementary School Education 2013-2014 Lebanese university, faculty of science Fanar, Mount Lebanon •year in Pure Mathematics.

Skills

ACCOUNT MANAGEMENT
Expert
ACCOUNT MANAGEMENT
Expert
COMPUTER HARDWARE
Expert
COMPUTER HARDWARE
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
DSL
Expert
DSL
Expert
ISP
Expert
ISP
Expert
MICROSOFT WINDOWS
Expert
MICROSOFT WINDOWS
Expert
MODEMS
Expert
MODEMS
Expert
OPERATING SYSTEMS
Expert
OPERATING SYSTEMS
Expert
RECEIVING
Expert
RECEIVING
Expert
REPAIR
Expert
REPAIR
Expert

Languages

Arabic

Expert

English

Expert

French

Expert