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Josephine Almeida, Secretary + Admin - Contract

Josephine Almeida

Secretary + Admin - Contract·Real Estate - Confidential

United Arab Emirates

Bachelor's degree, Commerce

Work experience

Total years of experience: 16 years, 5 months

Secretary + Admin - Contract

April 2018 - Present

Real Estate - Confidential

Dubai, United Arab Emirates

April 2018 - Present

Manning the reception area
Answer calls and appointments to all the Directors
Handling administration work
Managing inventory, stocks and stationary
Responsible for any quotation requests
Create and finalize LPO's
Co-ordinate with the accounts department for all payments due and upcoming
First point of contact to all Suppliers
Maintain the Signature approvals, Filing and Documentation
Assist the Customer Service Department with Client handling

Company industry:
Real Estate
Job role:
Administration

HR Coordinator

January 2015 - February 2017

Offshore

United Arab Emirates

January 2015 - February 2017

Company downsized)
· Assisted the reporting Manager in all Admin and HR duties
· Liaised with Staff, PRO and external contacts for Visa & Travel arrangements
· Supported in In-house recruitment for regions like Angola

Company industry:
Human Resources Outsourcing
Job role:
Human Resources and Recruitment

Sr. Executive

January 2014 - July 2014

Inginit Technology Pvt. Ltd

India

January 2014 - July 2014

· Assisted and Supported the COO and CEO
· Assisted in setting-up Employee Engagement Activities & Conducted Generic Training with guidance of the
Management
· Handled Manpower Planning as instructed by the Management
· Assisted in Implementation and Structuring of HR practices and procedures
· Assistance in Payroll Management
· Acted as the Mediator between Management and Employees.

Company industry:
IT Services
Job role:
Accounting and Auditing

Sr. Executive

May 2012 - December 2013

Popular Infotech Pvt. Ltd

India

May 2012 - December 2013

· Assisted 5 Directors - Scheduled and made necessary Meeting arrangement wherever necessary
· Worked as a Coordinator between various levels of Management and Teams
· Assisted in Manpower Planning and scheduling interviews and technical tests
· Set up various Events in line with the Company Calendar
· Reviewed and Assisted in Implementation and Structuring of Company practices and procedures
· Assistance in Payroll
· Document Control

Company industry:
Software Development
Job role:
Accounting and Auditing

HR Executive

March 2010 - April 2012

Packt Publishing

India

March 2010 - April 2012

Better Opportunity)
· Ensure the team members meet KPI targets and within the expected timeline
· Have a clear understanding of the monthly and annual hiring figures to make role specific hiring plans
· Work with line managers to hire quality candidates
· Supervise the hiring processes to make sure they are working fine and make changes to the system, if necessary
· Engage in Induction Programs for staff
· Introduce new ideas and activities to help improve the workplace culture and recruitment processes
· Development of the team and overseeing the training of team members
· Reducing attrition; developing staff to get promoted to higher levels and roles
· Demonstrate company’s role model behavior and managerial competencies
Promoted In May 2011 from HR Executive Level 1
· End to End Sourcing
· Report drafting - weekly and monthly reports to show the overall performance
· Research market salaries, market conditions, market trends for Appraisals
· Administration

Company industry:
Publishing
Job role:
Human Resources and Recruitment

Senior Customer Service Executive

May 2008 - December 2009

Intelenet Global Services

United Arab Emirates

May 2008 - December 2009

· Handled customer service calls for Barclaycard
· Was involved in appropriate up-selling and product upgrades based on customer needs and business pitches
· Handled escalations
· Handled discrepancies of current customers
· Provided feedback to clients about the limitations of the process

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

University of MumbaiUniversity of MumbaiWelingkar Institute of Managemen

March 2018

March 2018

Bachelor's degree, Commerce

India

in

University of MumbaiUniversity of MumbaiWelingkar Institute of Managemen

March 2018

March 2018

Bachelor's degree, Commerce

India

in

University of MumbaiUniversity of MumbaiWelingkar Institute of Managemen

May 2008

May 2008

High school or equivalent, Commerce

India

Skills

CEO
Beginner
CEO
Beginner
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
HUMAN RESOURCES
Expert
HUMAN RESOURCES
Expert
PAYROLL PROCESSING
Expert
PAYROLL PROCESSING
Expert
RECRUITING
Expert
RECRUITING
Expert
UPGRADES
Expert
UPGRADES
Expert
VENTAS
Expert
VENTAS
Expert
ACCOUNTING
Expert
ACCOUNTING
Expert
SCHEDULING
Intermediate
SCHEDULING
Intermediate

Languages

English
Expert
Hindi
Expert
Urdu
Expert