Josephine Almeida

Manning the reception area
Answer calls and appointments to all the Directors
Handling administration work
Managing inventory, stocks and stationary
Responsible for any quotation requests
Create and finalize LPO's
Co-ordinate with the accounts department for all payments due and upcoming
First point of contact to all Suppliers
Maintain the Signature approvals, Filing and Documentation
Assist the Customer Service Department with Client handling

Company downsized)
· Assisted the reporting Manager in all Admin and HR duties
· Liaised with Staff, PRO and external contacts for Visa & Travel arrangements
· Supported in In-house recruitment for regions like Angola

· Assisted and Supported the COO and CEO
· Assisted in setting-up Employee Engagement Activities & Conducted Generic Training with guidance of the
Management
· Handled Manpower Planning as instructed by the Management
· Assisted in Implementation and Structuring of HR practices and procedures
· Assistance in Payroll Management
· Acted as the Mediator between Management and Employees.

· Assisted 5 Directors - Scheduled and made necessary Meeting arrangement wherever necessary
· Worked as a Coordinator between various levels of Management and Teams
· Assisted in Manpower Planning and scheduling interviews and technical tests
· Set up various Events in line with the Company Calendar
· Reviewed and Assisted in Implementation and Structuring of Company practices and procedures
· Assistance in Payroll
· Document Control

Better Opportunity)
· Ensure the team members meet KPI targets and within the expected timeline
· Have a clear understanding of the monthly and annual hiring figures to make role specific hiring plans
· Work with line managers to hire quality candidates
· Supervise the hiring processes to make sure they are working fine and make changes to the system, if necessary
· Engage in Induction Programs for staff
· Introduce new ideas and activities to help improve the workplace culture and recruitment processes
· Development of the team and overseeing the training of team members
· Reducing attrition; developing staff to get promoted to higher levels and roles
· Demonstrate company’s role model behavior and managerial competencies
Promoted In May 2011 from HR Executive Level 1
· End to End Sourcing
· Report drafting - weekly and monthly reports to show the overall performance
· Research market salaries, market conditions, market trends for Appraisals
· Administration

· Handled customer service calls for Barclaycard
· Was involved in appropriate up-selling and product upgrades based on customer needs and business pitches
· Handled escalations
· Handled discrepancies of current customers
· Provided feedback to clients about the limitations of the process