Business Development Executive
Air Chateau Aviation International
Total years of experience :3 years, 1 Months
Managing the Marketing, Design, Hospitality and Sales team, alongside the senior management as the point of contact.
Involved with administrative duties, responsible for maintaining records of suppliers and Contractors.
Attending and presenting the prepared promotional presentations in client meetings.(producing agendas and taking minutes)
Preparing Job Descriptions, Assigning duties to the employees and maintaining employee attendance tracker.
Issuing appointment letters, confirmation letters, handover letters, and other documentaries letters
Implementing and assisting in the development of Key CSR, sustainability and employee engagements initiatives.
Executing events and initiatives including plastic elimination, recycling campaigns.
Tracking and reporting on energy, water consumption and carbon footprint.
Preparing quarterly and annual sustainability reports for corporate and Dubai Chamber commitments.
Ensuring the team is using proper scripts given by the different banks and ensuring high quality call scores attained by team. Giving the team external support while on call in in terms with the subject as well as operation.
Providing operational support by scheduling the delivery of shipments to the customers
Resolving customers concerns, coordinating with the warehouse teams and backend team through emailing.
Handled ‘ADIB’ shipment department to schedule appointments for the documents collection for account openings.
Joined as a Customer Service Respresentative but has as promoted as Customer Service Team Lead with regard to my performance.
Handled Cambridge International Primary Programme (CIPP) - curriculum for playgroup, Grade1, Grade 2, Grade 3.
Event Head for two big events at school - Founders Day and Kindness Karnival which were successful.
Managing the extra-curricular activities, coordinating with different departments and project managing from the start of the event to the conclusion.
Being time efficient and ensuring all teams work together in order to have a seamless event.
Providing organizational & operational support in the development of customer - client services.
Providing the information of policies such as lapse, premiums, auto debits, lock -in Periods, maturity, claim status etc.
Responding to customer inquiries and resolving the queries as a backend team.
Practitioner - HDFC Life Insurance (Voice Process)
Managing large amount of outbound calls in a timely manner.
Building rapport with customers and identifying their needs, providing suitable insurance policy details and taking the lead.
Decisions armed with the right amount of information.